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Windows XP Pro MSI Installer install/uninstall failures

Discussion in 'Windows XP' started by na2439, Dec 31, 2005.

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  1. na2439

    na2439 Thread Starter

    Dec 31, 2005
    :) I recently Defraged my hard drive and came up with a few problems after the process was done. My problem was I could not install or uninstall any programs that depended on the MSI installer engine. At the same time I was not able to start up any Anti-virus and Spyware programs I had been using. I found the problem and I'd like to share it with it with everyone. I could not find any solutions on the net so I was stuck till I remembered about the Event Viewer log. Here are the steps I took to find out what the problem was.

    1.) I checked the Event Viewer in Admin Tools and it had this error description: Event ID 4689 " The run-time environment has detected an inconsistency in its internal state. This indicates a potential instability in the process that could be caused by the custom components running in the COM+ application, the components they make use of, or other factors. Error in d:\qxp_slp\com\com1x\src\comsvcs\package\cpackage.cpp(1184), hr = 800706ba: InitEventCollector failed" It mentioned something about the COM+ system so I check something else.

    2.) I opened up the Component Services in the Admin Tools area. Then I clicked on Component Services -> Computers -> My Computer. I then clicked on COM+ Applications and it opened up fine. I then clicked on DCOM Config and right away it showed a warning message saying that a file fragment was created by the Defrag process and if I would like to restore the fragment. I clicked on YES and a few more warnings popped up with the same message.

    After all that was done, I restarted my computer and everything worked fine as before. I hope this info is helpful.
  2. Dan O

    Dan O

    Feb 13, 1999
    Nice job, and thanks for sharing the tip.
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