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Windows XP restarting of operating system

Discussion in 'Windows XP' started by vinutha, Jan 13, 2014.

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  1. vinutha

    vinutha Thread Starter

    Joined:
    Oct 3, 2013
    Messages:
    5
    Hi,

    I have come here again with my concerns. As mentioned earlier, I am a novice at operating systems and I do home-based work. Now, I have a few issues that are affecting my work. My system has been rehauled twice up to now because of some virus problem or some other issues. I am unable to do my work efficiently. My system keeps on restarting every 2 to 5 minutes after I login to do my work. This is time consuming and affecting my work very badly as I am unable to meet the deadline. I am spending the whole day at work and the system shuts down by itself and restarts. This happens quite a few times when actually I should be finishing my work in a few hours, approximately 6 to 8 hours of work. Hope you can help me find a solution to my problems with the system.

    Appreciate your help.

    Thank you

    Vinutha
     
  2. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,241
    First Name:
    Cody
    Hello vinutha,

    You mentioned that you have "rehauled twice up to now because of some virus problem or some other issues". What were these issues and what steps were taken to correct them? (i.e. what in your words is a "rehaul"?)

    Have you noticed any other symptoms out of the ordinary in addition to the constant restarts?

    ---------------------------------------------------------------------------------------------------------------------

    Please download and run this tool which will give us some basic information about your computer which may help in troubleshooting the problem. Post the results in your next reply.

    Download and save the TSG System Information Utility (SysInfo.exe).

    After it's been downloaded and saved, double-click it to run it.

    Information about your computer will appear.

    Return here to your thread, then copy-and-paste the entire text here.

    ---------------------------------------------------------------------------------------------------------------------

    I am headed off for the night, but I should be able to check back in tomorrow morning/afternoon (EST).
     
  3. vinutha

    vinutha Thread Starter

    Joined:
    Oct 3, 2013
    Messages:
    5
    Hi,

    Thank you for replying. By rehauled I mean that everything was setup again, drivers and the rest of the applications that I use for my work. I am a medical transcriptionist and use the foot pedal if I can mention that. The other things I notice are that the system is too slow and while working, the mouse too moves very slowly.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) D CPU 2.66GHz, x86 Family 15 Model 4 Stepping 7
    Processor Count: 2
    RAM: 1471 Mb
    Graphics Card: ATI RADEON XPRESS 200 Series, 64 Mb
    Hard Drives: C: Total - 25438 MB, Free - 17394 MB; D: Total - 25438 MB, Free - 25042 MB; E: Total - 25430 MB, Free - 25107 MB;
    Motherboard: ASUSTeK Computer INC., P5RD2-VM
    Antivirus: VirusScan Enterprise + AntiSpyware Enterprise, Updated: Yes, On-Demand Scanner: Enabled
     
  4. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,241
    First Name:
    Cody
    Hi vinutha,

    I've given you a lot to digest here, so take your time. I've done so because I do have to leave for work very soon but wanted to post to you before I did so. I won't be able to check back here until around 10pm (EST).

    Was a clean installation of the operating system performed? After doing so, you usually have to install the necessary drivers and applications as you've described. If this was not done, it's possible there is still malware leftover from previous infections.

    ---------------------------------------------------------------------------------------------------------------------

    There are a few possibilities as to why your system is running slowly (and there can be a combination of them as well):
    • Insufficient hardware
    • too many programs running
    • malware

    The first two I can help you with, but for the third I will need to direct you to one of our Malware Removal Specialists.

    ---------------------------------------------------------------------------------------------------------------------

    You currently have 1.5GB of RAM installed. Considering you have Windows XP installed, that is usually a sufficient amount. Depending on what programs you need running, you may need to install more.

    Download and run the Crucial System Scanner. This tool will show you your options as far as upgrading your RAM goes. While Crucial's memory is slightly more expensive than some alternatives, if you purchase through their website they do provide a guarantee on the RAM. In my opinion, they're one of the best in terms of quality though (if not the best).

    ---------------------------------------------------------------------------------------------------------------------

    Now to check the startup programs:

    Press and hold the Windows button + R on your keyboard.

    In the Run box, type MSCONFIG and hit Enter.

    Click the "Startup" tab.

    Write down only the names in the "Startup Item" column that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them EXACTLY as you see them there.
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,978
    First Name:
    Frank
    Here is the support site for the ASUS P5RD2-VM motherboard that's in your computer.

    It has 2 slots and supports a maximum of 2 GB(2048 MB) of RAM.

    It appears to currently have 1.5 GB(1536 MB) of RAM - a 1 GB(1024 MB) module and a 512 MB module.

    By replacing the 512 MB module with another 1 GB(1024 MB) module, you can max it out with RAM.

    It uses 240-pin, DDR2 PC2-5300(DDR2-667), 1.8 volt, unbuffered, non-ECC 1 GB modules.

    ---------------------------------------------------------

    Complete the last part of post #4 so we can see what's auto-starting and running in the background.

    ---------------------------------------------------------
     
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