windows xp says I have no internet -

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mystmaiden

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Jul 23, 2007
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94
I just reformatted my laptop, it had windows 7 and ubuntu lucid on it. I dropped back to windows xp so I could use my old aiptek tablet but now windows xp won't connect to the internet. My internet is working fine on the same laptop under Ubuntu Precise. I'm so puzzled and don't have a clue where to begin to remedy this problem. The diagnostic says I have no modem or internet card??

We have cable internet which I have set up as wired.

I'd love some help with this,

thanks,
mystmaiden
 

flavallee

Frank
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82,452
You made the mistake of not confirming if Windows XP drivers exist for all of the devices in that laptop before you made the downgrade from Windows 7 to Windows XP. :(

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What's the brand name and model name and complete model number of that laptop?

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Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.

What are the names of the entries that have a yellow ? or ! next to them?

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mystmaiden

Thread Starter
Joined
Jul 23, 2007
Messages
94
Thank you for the reply.

I sure did, honestly, I never even thought about that (big Duh! on my part)

Dell Inspiron 1545

Yellow is by -
audio device on hi def audio bus
ethernet controller
network controller
sm bus controller
video controller
video controller vga compatible
 

flavallee

Frank
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Here is the support and downloads site for the Dell Inspiron 1545 laptop.

You're fortunate in that it lists device drivers for Windows 7 and Windows Vista and Windows XP.

According to your Device Manager information, the chipset and graphics and audio and ethernet and wireless devices need to have drivers installed before they will work.

Use a computer with a working internet connection so you can download and save these device drivers, then burn them to a CD-R or copy them to a USB thumb drive:

Intel GM45 Chipset
Driver version: 8.7.0.1007
File name: R197840.exe

Intel GM45 Graphics
Driver version: 6.14.10.4990
File name: R203389.exe

ATI M92 Graphics
Driver version: 8.563
File name: R208109.exe

Dell IDT 92HD71B Audio
Driver version: 6.10.0.6272
File name: R264250.exe

Marvell 88E80xx 10/100 Ethernet
Driver version: 10.63.3.3
File name: R203386.exe

Dell Wireless 1510 WLAN MiniCard
Driver version: 5.10.38.26
File name: R205222.exe

Dell Wireless 1515 WLAN MiniCard
Driver version: 7.6.0.264
File name: R201509.exe

Alps Touchpad
Driver version: 7.1007.115.102
File Name: R270497.exe

Realtek RTS5158E Card Reader
Driver version: 6.0.6000.75
File name: R210475.exe

Creative Labs 1.3MP Camera
Driver version: 1.1.1.1007
File name: R203385.exe

Do NOT attempt to install any of them yet!

Look at the "service tag" sticker on the bottom of the laptop case, then advise what that 7-character number is.

Be careful NOT to make a typo with that number.

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mystmaiden

Thread Starter
Joined
Jul 23, 2007
Messages
94
Thanks for the reply. I was able to get all the audio, video, ethernet and wireless working just before I read your post. I really don't know what that is though. I'll download the rest now and wait until I hear back.

The seven digit number is 5BS8BH1
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,452
According to service tag number 5BS8BH1, here is the support and downloads site that's assigned ONLY to your Dell Inspiron 1545 laptop.

I highly suggest that you add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

If and when you need to do another clean install of Windows XP or go back to Windows 7, it'll be quicker and easier to obtain the necessary drivers.

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If you haven't installed the Intel chipset drivers, make sure to do that and then restart the laptop.

The chipset drivers should always be installed first before installing any other drivers because it allows the laptop to detect and properly configure its devices.

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Does the Device Manager now show all devices as working properly?

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mystmaiden

Thread Starter
Joined
Jul 23, 2007
Messages
94
Everything is set up now and working great. Thanks so much flavalle - you really went the extra mile to be sure I got the right drivers. I shudder to think how badly I could have messed this up by getting ahead of myself. It does show a bios driver but I did not download or install it. All the yellow tags are gone from the device manager so do I need to?
Thank you again for all the great help

mystmaiden
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,452
You're very welcome. :D :)

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