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Windows XP stuck Acquiring Network Address

Discussion in 'Networking' started by lucyloo22, Mar 28, 2012.

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  1. lucyloo22

    lucyloo22 Thread Starter

    Joined:
    Dec 18, 2010
    Messages:
    11
    Hello! My Dell was running very slow, so I used the disks that came with the computer to reinstall Windows XP. After doing this, it wasn't detecting our wireless network. I went through on the drivers disk and installed the drivers in order according to Dell's specifications. It still wouldn't work, so I went to the dell website from another computer, and downloaded the drivers that pertained to the network. Now it is recognizing the network, I was able to enter my key, but it won't stop "acquiring network address". When I do the ipconfig /all, it looks like there is no IP address:


    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\User>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : ac1-4dd69172e8d
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
    roller
    Physical Address. . . . . . . . . : 00-15-C5-4D-48-51

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-16-CE-7D-67-F6
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 0.0.0.0
    Subnet Mask . . . . . . . . . . . : 0.0.0.0
    Default Gateway . . . . . . . . . :
    DHCP Server . . . . . . . . . . . : 255.255.255.255

    C:\Documents and Settings\User>

    I have visited Dell's website over and over and I can't seem to figure out how to remedy this issue. Any help you can give me would be greatly appreciated! :)
     
  2. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,592
    Right-click MY COMPUTER, then click Properties.

    What's listed in the System: section in the "General" tab?

    ----------------------------------------------------------

    Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.

    What's listed in the Network Adapters heading?

    Are there any entries in the Device Manager with a yellow ? or ! next to them?

    ----------------------------------------------------------

    What's the model name and model number of that Dell?

    What's the 7-character service tag number on the sticker?

    ----------------------------------------------------------
     
  3. lucyloo22

    lucyloo22 Thread Starter

    Joined:
    Dec 18, 2010
    Messages:
    11
    System:
    Microsoft Windows XP
    Professional
    Version 2002
    Service Pack 2

    Network Adapters:
    Broadcom NetXtreme 57xx Gigabit Controller
    Dell Wireless 1390 WLAN Mini-Card
    *There are no ? or ! beside these, but there are yellow ? and ! beside the following:
    Other Devices:
    Audio Device on High Definition Audio Bus
    O2Micro CCID SC Reader
    Video Controller
    Video Controller (VGA Compatible)

    Model name: Latitude D620
    Model number: PP18L
    Service Tag: FWLQ7B1

    Thanks!
     
  4. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,592
    Windows XP Pro SP2 needs to be upgraded to SP3, then needs to install the 100+ post-SP3 high priority updates.

    You need to get Windows XP Pro completely up-to-date BEFORE you start installing a bunch of programs and extras in that laptop.

    -----------------------------------------------

    Double-click each entry that has a yellow ? next to it to open its properties window.

    Click the "Details" tab, then select "Hardware Id". You will see one or more strings that have VEN_####&DEV_#### as part of the string.

    Advise what the numbers and letters are that follow VEN_ and DEV_

    Be very careful not to make any typos when submitting those codes here.

    -----------------------------------------------

    These are the available device drivers for Windows XP for that particular laptop:

    SigmaTel STAC 92xx C-Major High Definition Audio (sound)
    Driver Version: 5.10.0.5515

    Conexant D110 HDA MDC V.92 Modem (56K dial-up modem)
    Driver Version: 7.38.0

    ALPS Touchpad (touchpad)
    Driver Version: 5.4.102.12

    Dell Wireless 1395 WLAN (wireless connection)
    Driver Version: 5.60.18.9

    Broadcom 57xx Gigabit Ethernet (wired connection)
    Driver Version: 8.48.0

    Intel 945GM Graphics (video graphics)
    Driver Version: 6.14.10.4814

    -----------------------------------------------
     
  5. lucyloo22

    lucyloo22 Thread Starter

    Joined:
    Dec 18, 2010
    Messages:
    11
    Thanks!

    Here are the Other Devices:
    Audio Device: VEN_8384&DEV_7690
    o2 micro ccid sc reader: Vid_0b97&Pid_7762
    Video controller: VEN_8086&DEV_27A6
    Video controller (VGA): VEN_8086&DEV_27A2
     
  6. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,592
    These download links

    SigmaTel STAC 92xx C-Major High Definition Audio
    Driver Version: 5.10.0.5515

    Intel 945GM Graphics
    Driver Version: 6.14.10.4814

    that I previously provided you with in post #4 will allow you to install the Intel graphics driver and SigmaTel sound driver.

    This download link

    O2Micro OZ776 USB SmartCard Reader
    Driver Version: 1.1.4.202

    will allow you to install the O2Micro card reader driver.

    ---------------------------------------------
     
  7. The Hound

    The Hound

    Joined:
    May 27, 2007
    Messages:
    3,235
    DO follow flavallee's advice to install ALL the correct drivers....

    ...but this can't possibly be right:

    [​IMG]

    Click Start>>Control Pane(Classic View)>>Network Connections
    RIGHT-Click your Wireless Adapter, and LEFT-Click Properties.
    Click to highlight TCP/IP, and click the Properties button.
    Yours may look a little different than this, but make sure that it's set to automatically acquire IP and DNS.
    Check that on the Alternate Configuration tab as well.

    [​IMG]


    [​IMG]

    I suspect the DNS setting is preventing you from connecting to your wireless network--if you move the bullet to change it, click OK, close all windows, restart your computer and try to connect again.
     
  8. DaveBurnett

    DaveBurnett Dave Trusted Advisor

    Joined:
    Nov 11, 2002
    Messages:
    11,655
    It is the router that needs attention.

    Check and see if it is restricting MAC addresses.
     
  9. lucyloo22

    lucyloo22 Thread Starter

    Joined:
    Dec 18, 2010
    Messages:
    11
    Hi! In response to the current messages:
    To "The Hound":

    I went in per your instructions and all of those specifications were already selected in the TCP/IP properties.

    To Dave Burnett:
    The router works on every other wireless device in the house. We have all kinds of things that are working with it. I did even reset the router and restart the laptop with the problem, but it is still saying "Acquiring Network Address". It recognizes the network, but just gets hung up.

    I updated all of the drivers. Any other suggestions?

    Thanks again! :)
     
  10. lucyloo22

    lucyloo22 Thread Starter

    Joined:
    Dec 18, 2010
    Messages:
    11
    Just wanted to let you know that I downloaded SP3 to disk and ran it on the laptop. I am still having the same "Acquiring network address" message.
     
  11. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,592
    Go here and click the green "Download latest version" link to download and save

    HiJackThis 2.0.4

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and allow its main window to load.

    Uncheck "Do not show this window when I start HiJackThis".

    Click "Do a system scan and save a log file".

    When the scan is finished in 30 - 60 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.

    -----------------------------------------------------------

    Start HiJackThis.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    -----------------------------------------------------------
     
  12. lucyloo22

    lucyloo22 Thread Starter

    Joined:
    Dec 18, 2010
    Messages:
    11
    Hello...sorry it has been a while. We have all been sick here.

    Here are the items you requested:
    Logfile:
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 5:00:49 PM, on 4/11/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\WLTRYSVC.EXE
    C:\WINDOWS\System32\bcmwltry.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
    C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\WINDOWS\system32\WLTRAY.exe
    C:\Program Files\Dell\QuickSet\quickset.exe
    C:\Program Files\Apoint\Apoint.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Apoint\Apntex.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://nickjr.com/
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
    O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Broadcom ASF IP Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
    O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
    O23 - Service: DW WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

    --
    End of file - 3545 bytes


    Uninstall File:
    ALPS Touch Pad Driver
    Broadcom Advanced Control Suite
    Broadcom ASF Management Applications
    Broadcom Gigabit Integrated Controller
    Conexant HDA D110 MDC V.92 Modem
    Dell Resource CD
    Digital Line Detect
    DW WLAN Card Utility
    High Definition Audio Driver Package - KB888111
    HiJackThis
    Intel(R) Graphics Media Accelerator Driver
    J2SE Runtime Environment 5.0 Update 6
    Microsoft Visual C++ 2005 Redistributable
    PowerDVD
    QuickSet
    SigmaTel Audio
    Windows XP Service Pack 3

    Thanks again for your help!
     
  13. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,592
    J2SE Runtime Environment 5.0 Update 6

    is extremely outdated and needs to be uninstalled and then replaced with

    Java Runtime Environment 1.6.0.31(6 Update 31)

    Click the green icon with white "down" arrow to download and save and then install it.

    Decline and opt out to install any extras, such as toolbars, that it may offer.

    --------------------------------------------

    All startup entries in

    Start - Run - MSCONFIG - OK - Startup tab

    can be unchecked, except for

    Broadcom Wireless Manager UI or WLTRAY

    Apoint

    After you're done, click Apply - OK/Close - Restart.

    When the small System Configuration Utility window appears, ignore its message.

    Put a checkmark in the lower left of that window BEFORE you click OK to close it.

    --------------------------------------------
     
  14. lucyloo22

    lucyloo22 Thread Starter

    Joined:
    Dec 18, 2010
    Messages:
    11
    Okay, did all of that. It is still stuck on "Acquiring network address" and will not connect to the wireless network.
     
  15. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,592
    You might consider contacting your ISP tech support and see if they can assist you.

    I'm mostly a wired desktop user and rarely use a laptop with a wireless connection, so I'm pretty limited in my experience with wireless issues.

    ----------------------------------------------------------
     
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