1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

windows xp wont restart and wont let me go to windows update

Discussion in 'Windows XP' started by PMomStressed, Jul 10, 2006.

Thread Status:
Not open for further replies.
Advertisement
  1. PMomStressed

    PMomStressed Thread Starter

    Joined:
    Jan 27, 2004
    Messages:
    20
    HELP, i have noticed there have been no automatic updates and security updates from windows updates website since november 2005. the computer will not allow me to go to the windows update website. the page freezes as soon as i try. i have tried different ways to no avail. i also cannot restart windows xp or shut down the computer without pushing button on the tower. i have plenty of virus protection which shows no problems.
    IS my windows xp missing files or corrupted?
    thanks for any help, PMS
     
  2. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
  3. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
  4. RayG

    RayG

    Joined:
    May 9, 2005
    Messages:
    32
    Sounds like your Background Intelligent Transfer Service (BITS) is screwed up, which can be caused by running the Norton removal tool SymNRT among other things.

    To restart your BITS:

    Start > Run > services.msc
    Find Background Intelligent Transfer Service (BITS)
    Right-Click > Properties
    From the Startup Type drop down menu choose Automatic
    Click the Start tab button to start the service

    Now try to manually get a Windows update from the Windows update website.

    If that fails, enter the following manually, one at a time. (and wait for confirmation after each one, the regsvr32 initpki.dll can take especially long)

    To enter manually, Start > Run then enter the following:

    regsvr32 oleaut32.dll
    regsvr32 jscript.dll
    regsvr32 vbscript.dll
    regsvr32 msxml.dll
    regsvr32 softpub.dll
    regsvr32 wintrust.dll
    regsvr32 initpki.dll
    regsvr32 cryptdlg.dll

    After all that, Start > Run > NET START BITS

    Hopefully that solves your Windows update problem.

    RayG
     
  5. PMomStressed

    PMomStressed Thread Starter

    Joined:
    Jan 27, 2004
    Messages:
    20
    thanks for help...PMS
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/481973

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice