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windows xp wont restart and wont let me go to windows update

Discussion in 'Windows XP' started by PMomStressed, Jul 10, 2006.

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  1. PMomStressed

    PMomStressed Thread Starter

    Jan 27, 2004
    HELP, i have noticed there have been no automatic updates and security updates from windows updates website since november 2005. the computer will not allow me to go to the windows update website. the page freezes as soon as i try. i have tried different ways to no avail. i also cannot restart windows xp or shut down the computer without pushing button on the tower. i have plenty of virus protection which shows no problems.
    IS my windows xp missing files or corrupted?
    thanks for any help, PMS
  2. Rich-M


    May 3, 2006
  3. ozrom1e


    May 15, 2006
  4. RayG


    May 9, 2005
    Sounds like your Background Intelligent Transfer Service (BITS) is screwed up, which can be caused by running the Norton removal tool SymNRT among other things.

    To restart your BITS:

    Start > Run > services.msc
    Find Background Intelligent Transfer Service (BITS)
    Right-Click > Properties
    From the Startup Type drop down menu choose Automatic
    Click the Start tab button to start the service

    Now try to manually get a Windows update from the Windows update website.

    If that fails, enter the following manually, one at a time. (and wait for confirmation after each one, the regsvr32 initpki.dll can take especially long)

    To enter manually, Start > Run then enter the following:

    regsvr32 oleaut32.dll
    regsvr32 jscript.dll
    regsvr32 vbscript.dll
    regsvr32 msxml.dll
    regsvr32 softpub.dll
    regsvr32 wintrust.dll
    regsvr32 initpki.dll
    regsvr32 cryptdlg.dll

    After all that, Start > Run > NET START BITS

    Hopefully that solves your Windows update problem.

  5. PMomStressed

    PMomStressed Thread Starter

    Jan 27, 2004
    thanks for help...PMS
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