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Windows XP wont shut down or restart on it's own?

Discussion in 'Windows XP' started by Ziggenpuss, Jul 16, 2006.

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  1. Ziggenpuss

    Ziggenpuss Thread Starter

    Joined:
    Apr 15, 2006
    Messages:
    7
    Hi I had already posted this in the Software forum, but I should have posted it here, sorry about that!:(

    My friend is having a problem where her Windows XP Home edition neither shuts down on it's own or restarts on it's own.

    When you shut down it goes through all the motions of shutting down but locks up and hangs on the shutting down screen, and does not proceed to turn off. It does the exact same thing on any form of restart. It is seeming as if Windows is unable to complete the shut down process. She has uninstalled all programs except Windows & security Anti-virus programs ( McAfee) , scanned defragged, ran a registry utility and still the same problem exists. Any advice and help in the right direction would be invaluable THANKS!

    she is running
    Windows XP Home edition SP2
    HP Pavillion
    Celeron 1.8 GHz
    256 DDR Ram
     
  2. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    n order to figure out why you are getting random reboots, you need to make a settings change to your computer. Go to:

    Start > right click on My Computer > Properties > Advanced tab > Setup and Recovery 'Settings'

    UN check 'Automatically Restart'. Click OK.

    Reboot your computer. Now when Windows detects a problem it will not automatically reboot, but rather give you a blue screen.

    Blue screens are often called 'Blue Screens of Death' (or BSOD) by users, and 'Stop Messages' by Microsoft. We need to know the exact message you see when you get the blue screen. We especially are looking for a set of letters and numbers about half way down the page that take this format:

    0x0000008e

    This is usually followed by a set of 4 similar numbers in parenthesis. For now we just need the first set of letter and numbers (before the numbers in the parenthesis).
     
  3. Ziggenpuss

    Ziggenpuss Thread Starter

    Joined:
    Apr 15, 2006
    Messages:
    7
    thanks for responding! I will make sure I ask her this and let you know of the set of letters and numbers that you need... THANKS!(y)
     
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