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Windows7 borders are corrupted

Discussion in 'Hardware' started by Talkdotcom, May 10, 2018.

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  1. Talkdotcom

    Talkdotcom Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 2966 Mb
    Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1259 Mb
    Hard Drives: C: 238 GB (201 GB Free);
    Motherboard: LENOVO, 2241CG8
    Antivirus: Avast Antivirus, Enabled and Updated

    Hello: Please see photo, my borders on windows7 frames are corrupted. Sometimes it affects other icons. What could be causing it. Is this a common problem from a failing graphics situation? Thank You!
     

    Attached Files:

  2. flavallee

    flavallee Trusted Advisor

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    You appear to have a very old Lenovo ThinkPad T500 laptop which originally came with Windows XP or Windows Vista 32-bit.
    Is that correct?
    How long has Windows 7 Ultimate SP1 64-bit been running in it?

    Go into the Device Manager, then expand the Display Adapters heading.
    Double-click the graphic device listed there to open its properties window.
    Submit images of its "General" tab and "Driver" tab windows.

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  3. 123Zbyniek

    123Zbyniek

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  4. Talkdotcom

    Talkdotcom Thread Starter

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  5. Talkdotcom

    Talkdotcom Thread Starter

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    Can you view those images ok?
     
  6. flavallee

    flavallee Trusted Advisor

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    Version 8.15.10.2555 (which your Lenovo already has) is the most current Windows 7 64-bit driver for its Mobile Intel 4 Series Express Chipset Family graphic device.

    Capture.JPG

    Using the Lenovo webpage link that's provided in post #3, it shows the same driver version for Windows 7 64-bit for that graphic device.

    Capture2.JPG

    You haven't answered the 2 questions in the first part of post #2.

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  7. 123Zbyniek

    123Zbyniek

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    Can you provide the ID (hardware ID) from the Details tab?
    ID -> PCI \ VEN_8086 & DEV_0046 & ............

    upload_2018-5-11_8-53-2.png
     
  8. 123Zbyniek

    123Zbyniek

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  9. Talkdotcom

    Talkdotcom Thread Starter

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    What do you reccomend I do Frank? Thanks very much for trying to help! Harry
     
  10. Talkdotcom

    Talkdotcom Thread Starter

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    I thought I submitted the images.
     
  11. flavallee

    flavallee Trusted Advisor

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    Per post #12:
    Click the "Details" tab, then select "Hardware Ids" in the list.
    Submit an image of that window.


    Per post #2:
    Are you going to answer my 2 questions?
    We still haven't confirmed if your Lenovo laptop is a ThinkPad T500.
    We still don't know how long Windows 7 Ultimate SP1 64-bit has been installed in your Lenovo laptop.

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  12. Talkdotcom

    Talkdotcom Thread Starter

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    Windows 7 was put in in December according to history, yes it is a Thinkpad T500, sorry.
    I am having a little difficulty with these threads on these tech help websites. Hard to follow.
     
  13. flavallee

    flavallee Trusted Advisor

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    Please do the following in that Lenovo ThinkPad T500:

    Download MGADiag and save it to your desktop.
    Double-click on MGADiag.exe to launch the program.
    Click "Continue".
    Ensure that the "Windows" tab is selected (it should be by default).
    Click the "Copy" button, then leave the report window open.
    Paste the report back here in your next reply.

    ----------------------------------------------------------------
     
  14. Talkdotcom

    Talkdotcom Thread Starter

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    Here it is Frank, thanks.
     

    Attached Files:

    Last edited by a moderator: May 12, 2018
  15. flavallee

    flavallee Trusted Advisor

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    That's not the log I that requested, however, it shows you have an OEM SLP copy of Windows 7 Ultimate in your Lenovo ThinkPad T500 laptop.

    Capture.JPG

    We don't provide help here with a non-genuine/pirated copy of a Windows operating system, so I requested a TSG staff member to jump in.

    Your laptop was designed to run Windows XP or Windows Vista 32-bit and not the most system-hungry version of Windows 7 there is, so that may be the reason for your display issue.

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