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windowsnstatus code 1073741674

Discussion in 'Virus & Other Malware Removal' started by safrikaan, Nov 28, 2011.

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  1. safrikaan

    safrikaan Thread Starter

    Joined:
    Nov 28, 2011
    Messages:
    4
    HI
    Was wondering if someone could help with my problem.
    The computer will just randomly restart, with the above mentioned error code.
    Any ideas.... i will post Hijackthis logfile
    thanks i advance.


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:37:25 PM, on 11/28/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Bell\Bell Internet Security Services\Fws.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Bell\Bell Internet Security Services\rps.exe
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\PROGRA~1\SEARCH~1\SEARCH~1\DATAMN~1.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    C:\Program Files\Microsoft\BingBar\SeaPort.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\Program Files\Bell\Bell Internet Security Services\RpsSecurityAwareR.exe
    C:\Program Files\Bell\Internet Service Advisor\ServicepointService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Personal Vault Backup Manager\VaultClientSRV.exe
    C:\Program Files\Personal Vault Backup Manager\VaultClientUpgrade.exe
    C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
    C:\Program Files\Bell\Internet Service Advisor\BISAComHandler.exe
    C:\Program Files\Bell\Bell Internet Security Services\AVG\Identity Protection\agent\Bin\AVGIDSMonitor.exe
    C:\Program Files\Bell\Internet Service Advisor\BISA.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sympatico.ca/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.speedapps.com/search.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R3 - URLSearchHook: ToolbarURLSearchHook Class - {CA3EB689-8F09-4026-AA10-B9534C691CE0} - C:\Program Files\Xilisoft Download Youtube Toolbar\tbhelper.dll
    O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Searchqu Toolbar - {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~1\WI9130~1\Datamngr\ToolBar\searchqudtx.dll
    O2 - BHO: SearchCore for Browsers - {9D717F81-9148-4f12-8568-69135F087DB0} - C:\PROGRA~1\SEARCH~1\SEARCH~1\BROWSE~1.DLL
    O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: SMTTB2009 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Xilisoft Download Youtube Toolbar\tbcore3.dll
    O3 - Toolbar: The Weather Channel Toolbar - {2E5E800E-6AC0-411E-940A-369530A35E43} - C:\WINDOWS\system32\TwcToolbarIe7.dll
    O3 - Toolbar: Xilisoft Download Youtube Toolbar - {338B4DFE-2E2C-4338-9E41-E176D497299E} - C:\Program Files\Xilisoft Download Youtube Toolbar\tbcore3.dll
    O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
    O3 - Toolbar: Searchqu Toolbar - {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~1\WI9130~1\Datamngr\ToolBar\searchqudtx.dll
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [DATAMNGR] C:\PROGRA~1\SEARCH~1\SEARCH~1\DATAMN~1.EXE
    O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Bell\Bell Internet Security Services\IdxClnR.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Bell\Bell Internet Security Services\IdxClnR.exe"
    O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
    O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201
    O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204
    O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203
    O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202
    O8 - Extra context menu item: Download with Xilisoft Download YouTube Video - C:\Program Files\Xilisoft\Download YouTube Video\upod_link.HTM
    O8 - Extra context menu item: Download with Xilisoft YouTube Video Converter - C:\Program Files\Xilisoft\YouTube Video Converter\upod_link.HTM
    O8 - Extra context menu item: eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: The Weather Channel - {2E5E800E-6AC0-411E-940A-369530A35E43} - (no file)
    O9 - Extra 'Tools' menuitem: The Weather Channel - {2E5E800E-6AC0-411E-940A-369530A35E43} - (no file)
    O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O20 - AppInit_DLLs: C:\PROGRA~1\SEARCH~1\SEARCH~1\datamngr.dll C:\PROGRA~1\SEARCH~1\SEARCH~1\IEBHO.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: McAfee Application Installer Cleanup (0283741298133859) (0283741298133859mcinstcleanup) - Unknown owner - C:\DOCUME~1\LARRY\LOCALS~1\Temp\028374~1.EXE (file missing)
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
    O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk10\PDAgent.exe
    O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk10\PDEngine.exe
    O23 - Service: Bell Internet Security Services (Radialpoint Security Services) - Bell - C:\Program Files\Bell\Bell Internet Security Services\RpsSecurityAwareR.exe
    O23 - Service: RadialpointIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\Bell\Bell Internet Security Services\AVG\Identity Protection\agent\Bin\AVGIDSAgent.exe
    O23 - Service: Bell Internet Security Services Firewall (RP_FWS) - Bell - C:\Program Files\Bell\Bell Internet Security Services\Fws.exe
    O23 - Service: ServicepointService - Radialpoint Inc. - C:\Program Files\Bell\Internet Service Advisor\ServicepointService.exe
    O23 - Service: Personal Vault Backup Manager Service (VaultClientSRV) - Bell Canada - C:\Program Files\Personal Vault Backup Manager\VaultClientSRV.exe
    O23 - Service: Personal Vault Backup Manager Upgrade Service (VaultClientUpgrade) - Bell Canada - C:\Program Files\Personal Vault Backup Manager\VaultClientUpgrade.exe
    --
    End of file - 11027 bytes
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,925
    First Name:
    Frank
    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ---------------------------------------------------------
     
  3. safrikaan

    safrikaan Thread Starter

    Joined:
    Nov 28, 2011
    Messages:
    4
    Hi thanks forthe fast response, here is the info you requested.

    ĀµTorrent
    ACE Mega CoDecS Pack
    Acrobat.com
    Acrobat.com
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Photoshop Elements
    Adobe Reader X (10.1.1)
    Adobe Shockwave Player 11.5
    Adobe SVG Viewer
    Advanced SystemCare 3
    Apple Application Support
    Apple Software Update
    ArcSoft PhotoImpression 3.0
    ArcSoft PhotoImpression 6
    ATI - Software Uninstall Utility
    ATI Catalyst Control Center
    ATI Display Driver
    ATI HYDRAVISION
    ATI Parental Control & Encoder
    ATI Problem Report Wizard
    Auslogics BoostSpeed
    Auslogics Disk Defrag
    Autodesk MapGuide(R) Viewer ActiveX Control Release 6.5
    AVS Update Manager 1.0
    AVS Video Converter 6
    AVS4YOU Software Navigator 1.3
    Becoming Human 1.0
    Bell Internet Check-up
    Bell Internet Security Services
    Bell Internet Service Advisor 3.7.44
    Bing Bar
    CCleaner
    Compatibility Pack for the 2007 Office system
    ConvertXtoDVD 4.1.10.348
    Copy Utility
    DTC Library
    DVD Shrink 3.2
    EPSON Photo Print
    EPSON Smart Panel
    EPSON TWAIN 5
    Eusing Free Registry Cleaner
    Eusing Free Registry Defrag
    Fine Woodworking Archive
    FLV Player 2.0 (build 25)
    Free Easy Burner V 5.1
    Google SketchUp Viewer
    Guitar Pro 5.0
    HD Tune 2.55
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB954708)
    HP Color LaserJet 2605 Series 1.0
    HP Extended Capabilities 6.0
    HP Imaging Device Functions 6.0
    HP Product Assistant
    HP Solution Center and Imaging Support Tools 6.0
    HP Update
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) PRO Network Connections 11.2.0.69
    Java(TM) 6 Update 26
    Junk Mail filter update
    Media Player Classic - Home Cinema v1.5.0.2827
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2572067)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Automated Troubleshooting Services Shim
    Microsoft Choice Guard
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Encarta Encyclopedia Standard 2005
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office Excel Viewer 2003
    Microsoft Office Live Add-in 1.3
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Picture It! Premium 10
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Streets and Trips 2005
    Microsoft Sync Framework Runtime Native v1.0 (x86)
    Microsoft Sync Framework Services Native v1.0 (x86)
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
    Microsoft Word 2002
    Microsoft Works
    Microsoft Works 2005 Setup Launcher
    Microsoft Works Suite Add-in for Microsoft Word
    Mozilla Firefox 6.0.2 (x86 en-US)
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 6.0 Parser (KB925673)
    neroxml
    OneStopSoft Youtube Video File Downloader 1.1.0.0
    Orbit Downloader
    OVT Scanner X86
    PCLink
    PerfectDisk 10 Professional
    PF1250-1650 Guide
    Realtek High Definition Audio Driver
    Revo Uninstaller 1.91
    RPS CRT
    RPS PerfectDiskStub
    RPS RpsCore
    ScanToWeb
    SearchCore for Browsers
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Windows Internet Explorer 7 (KB2544521)
    Security Update for Windows Internet Explorer 7 (KB2586448)
    Security Update for Windows Internet Explorer 7 (KB938127-v2)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 7 (KB974455)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2586448)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2503665)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2510581)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2544893)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2555917)
    Security Update for Windows XP (KB2562937)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2567053)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB2570222)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB923789)
    Segoe UI
    Shockwave
    Spelling Dictionaries Support For Adobe Reader 9
    Switch Sound File Converter
    Uninstall OVT Scanner
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 8 (KB2598845)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB2616676-v2)
    Update for Windows XP (KB2641690)
    Update for Windows XP (KB961503)
    Update for Windows XP (KB971029)
    Windows Defender
    Windows Internet Explorer 8
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Family Safety
    Windows Live Mail
    Windows Live Messenger
    Windows Live Photo Gallery
    Windows Live Sign-in Assistant
    Windows Live Sync
    Windows Live Upload Tool
    Windows Live Writer
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows Presentation Foundation
    Windows Searchqu Toolbar
    Windows XP Service Pack 3
    WinRAR archiver
    Xilisoft Download Youtube Toolbar
    Xilisoft Download YouTube Video
    Xilisoft PowerPoint to Video Converter Free
    Xilisoft YouTube Video Converter
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,925
    First Name:
    Frank
    It's possible that you've damaged the Windows operating system and broken some of your programs by using all those registry cleaner/booster/optimizer/tuneup programs.

    Do the following in the order listed.

    --------------------------------------------------------

    Go to Control Panel - Add Or Remove Programs, then uninstall:

    Advanced SystemCare 3(IObit)

    Auslogics BoostSpeed

    Bing Bar

    CCleaner

    Eusing Free Registry Cleaner

    Windows Defender

    Windows Searchqu Toolbar


    After they've all been uninstalled, restart the computer.

    --------------------------------------------------------

    Click Start - Run, then type in

    %temp%

    and then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    and then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    After you're done, restart the computer.

    --------------------------------------------------------

    Download and SAVE the free version of:

    Malwarebytes Anti-Malware 1.51.2.1300

    SUPERAntiSpyware 5.0.0.1136

    then close all open windows first, then install them.

    Make sure to update their definition files during the install process.

    DON'T do anything with them yet.

    --------------------------------------------------------
     
  5. safrikaan

    safrikaan Thread Starter

    Joined:
    Nov 28, 2011
    Messages:
    4
    Will do thanks again for the help.
    I will let u know how it turns out.
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,925
    First Name:
    Frank
    Advise when you've gotten MBAM and SAS installed and updated so I can give you instructions for using them and submitting their logs.

    I don't want to get too far ahead of you.

    ------------------------------------------------------
     
  7. safrikaan

    safrikaan Thread Starter

    Joined:
    Nov 28, 2011
    Messages:
    4
    will do and thanks again
     
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