winxp keeps shutting down

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pcornall

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Joined
May 21, 2002
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103
I have a Packard Bell laptop and decided to reinstall Windows XP and format the harddrive in order to start afresh. Everything seems fine except that after about 10 minutes I keep getting an error message telling me that Windows will shut down in 1 minute because the "remote procedure call (rpc) service terminated unexpectedly". It also says the shut down was "initiated by NT Authority/system". The only thing I've installed since reinstalling WinXP is Norton and my modem. Any help on this would be very gratefully received.
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
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56,452
then go to windows update & download the latest security patches that prevent it happening again & again & again & again
 
Joined
Jun 19, 2003
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25
i had the same problem ..and i reset my ..remote acess or something now my pc wont restart i have to power off manualy." as in press the button" ..where can i find the xP default settings or how do i go about fixing this please help
 

dai

Joined
Mar 6, 2003
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11,198
run adaware and spybot and your virus checker to see if you have some unwanted guests
 
Joined
May 22, 2003
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22
as soon as my desktop appears, so does the count down to shut off. I don't have time to connect to the internet. What can I do??:(
 

dai

Joined
Mar 6, 2003
Messages
11,198
try a system restore at a date before the problem started by going in pressing f8 as you boot to bring up the boot options and choose the restore option.
if this gets you in,then shut down system restore to clear it out of there,then enable restore again and create a restore point and d/load the fix and run it.
if this does not work try a repair
boot from the xp cd and choose install
when the first repair option comes up ignore continue with install,
when windows finds the previous installation then accept this repair option.
this will leave all of your files intact but you will have to reload your video drivers and any ms updates i.e. spi
the same again d/l the fix and run it
 
Joined
May 22, 2003
Messages
22
I did a similar procedure to the one you explained Dai (or anyone out there who can help) and it stopped the shutdown process (thanx!!). I updated McAfee and scanned for the virus'. It detected the virus but I can't quaratine or delete it? Any suggestions on how to completly oust this thing from my system?? The virus name is W32/Gaobot.worm.gen.b By the way there is a site called "Fix it" and it didn't detect the worm, (not sure if they're aware of it or not??) :confused:
 
Joined
Sep 2, 2003
Messages
110
Hi Kathyn. Please go to mcafee for more information about the virus and removal instructions. The removal instructions are at the bottom of the page.
 
Joined
Sep 2, 2003
Messages
110
Okay. I read through the instructions on the page and realized it doesn't provide much help. The symantec site provides more in depth instructions. Hope that's more helpful.
 
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