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WinXP +Print +Bitmap Image = DEP error

Discussion in 'Windows XP' started by ESC, Oct 25, 2007.

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  1. ESC

    ESC Thread Starter

    Joined:
    Aug 29, 2003
    Messages:
    4
    I have a client who recently started having troble printing documents he recieves via email.

    These documents are scanned images in BMP format

    The OS is Windows XP Pro with all the updates

    After some troubleshooting This is the issue at hand

    he is unable to print any BMP image.
    When he attempts to print a BMP image file, he gets a DEP error.

    Data Execution Prevention
    Run DLL as App

    This occurs in both "Image and Fax Viewer" as well as MS Paint.

    Saving the same BMP file as a GIF or JPG or even converting it to a PDF file allows him to print it.
    Creating a BMP file in MS Paint, blank white with black TEST text, saving as Test.bmp and then printing, results in the same DEP error.
    Again, saving Test.bmp as Test.jpg allows you to print without error

    These BMP files are small, less than 1000k
    The printer itself is a Canon Image runner, new drivers

    Anyone have any ideas?
     
  2. Jeruvy

    Jeruvy

    Joined:
    Sep 20, 2007
    Messages:
    568
    DEP errors are serious. Something is trying to change a system file and windows will not allow that to happen.

    So, why is DEP initiating due to a seemingly innocent activity such as printing a picture?

    I would suspect the drivers, the OS and the image. Submit both the driver and the image to virustotal.com for inspection. From there review the event viewer for other errors or behaviour that is abnormal.

    It's possible that the new driver is causing this problem.
     
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