WinXP +Print +Bitmap Image = DEP error

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ESC

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Joined
Aug 29, 2003
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4
I have a client who recently started having troble printing documents he recieves via email.

These documents are scanned images in BMP format

The OS is Windows XP Pro with all the updates

After some troubleshooting This is the issue at hand

he is unable to print any BMP image.
When he attempts to print a BMP image file, he gets a DEP error.

Data Execution Prevention
Run DLL as App

This occurs in both "Image and Fax Viewer" as well as MS Paint.

Saving the same BMP file as a GIF or JPG or even converting it to a PDF file allows him to print it.
Creating a BMP file in MS Paint, blank white with black TEST text, saving as Test.bmp and then printing, results in the same DEP error.
Again, saving Test.bmp as Test.jpg allows you to print without error

These BMP files are small, less than 1000k
The printer itself is a Canon Image runner, new drivers

Anyone have any ideas?
 
Joined
Sep 20, 2007
Messages
568
DEP errors are serious. Something is trying to change a system file and windows will not allow that to happen.

So, why is DEP initiating due to a seemingly innocent activity such as printing a picture?

I would suspect the drivers, the OS and the image. Submit both the driver and the image to virustotal.com for inspection. From there review the event viewer for other errors or behaviour that is abnormal.

It's possible that the new driver is causing this problem.
 
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