1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

WinXP restarts when HP printer is turned on

Discussion in 'Windows XP' started by ktcat, Jul 10, 2006.

Thread Status:
Not open for further replies.
  1. ktcat

    ktcat Thread Starter

    Joined:
    Jul 10, 2006
    Messages:
    5
    A friend's WinXP box is rebooting every time the HP Officejet 5510 printer is turned on.

    Typically she leaves the printer on all the time, and turns the computer on only when she needs it. The computer gets part way thru the startup process then it reboots. And reboots at the same place again. And again. The same happens if the printer is already on, and you turn on the computer.

    I think the USB driver is corrupted, and that it keeps hitting the corrupted driver during startup, and rebooting - but don't know how to reinstall it.

    To try and fix the USB driver:
    I've removed and reinstalled the printer driver.
    I've reinstalled SP2.
    I've reinstalled the Windows Critical Update that came with the printer, then reinstalled the printer driver.

    I contacted HP, who advised me to update the BIOS, which I've done. No cigar.

    Any ideas?

    Thanks.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - WinXP restarts printer
  1. iono
    Replies:
    0
    Views:
    137
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/482096

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice