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In Progress Winzip 22.5

Discussion in 'Virus & Other Malware Removal' started by Imkp10, Jan 23, 2019.

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  1. Imkp10

    Imkp10 Thread Starter

    Joined:
    Jan 23, 2019
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    I have an hp Compaq Presario cq56 running windows 7 home edition .
    I downloaded winzip 22.5 ,and a pop up said my free trial has ended. My nightmare began. I tried to uninstall it. It would not uninstall. Instead, everything I click on is "winzip free trial has ended purchase now or register." Ive looked throughout the world wide web. It would seem I'm the only one this has happened to.
    When I try to x out, the 50 or so winzip windows continue to multiply.
    The advice that I found about hijacked computers include, running scans, downloading malware removal tools. I cannot do any of these things. I tried to restore it, no restore points. And my Microsoft password isn't working. Thank you in advance for your time and hopefully a solution. I'm using my phone to type this.
     
  2. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    703
    Welcome to the Tech Support Guy malware removal forum.
    I'm iMacg3 and will be helping you.
    Please keep the following information in mind before we begin:
    • Do not run any fixes or tools on your system unless I request that you do so.
    • Please read all instructions carefully, and complete them in the order listed.
    • If your computer seems to start working normally, please don't abandon the topic. Just because your computer doesn't seem to have a problem doesn't mean that it isn't infected.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
    • If you have questions about anything, please ask.

    --------------------

    Restart your computer. When you see a screen with the manufacturer brand name appear, press the F8 key.
    Note: if you have pressed F8 and you see the "Starting Windows" screen, reboot the computer and try again.
    A window will appear titled Advanced Boot Options. Use the arrow keys to navigate to "Safe Mode with Networking" and press Enter.
    Safe Mode will start to load. You will see a black desktop with "Safe Mode" in the four corners of the screen.

    Let me know if you are able to access safe mode.

    Thanks.
     
  3. Imkp10

    Imkp10 Thread Starter

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    I accessed safe mode
     
  4. Imkp10

    Imkp10 Thread Starter

    Joined:
    Jan 23, 2019
    Messages:
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    Widows help and support is loading IMG_20190123_222258.jpg
     
  5. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    703
    Hi,

    From safe mode with networking, uninstall WinZip.

    You can do this by clicking on the Start Button > Control Panel > Programs > Uninstall a Program.

    A list of programs will appear. Select WinZip and click Uninstall.

    Let me know if you are able to remove WinZip.

    Thanks.
     
  6. Imkp10

    Imkp10 Thread Starter

    Joined:
    Jan 23, 2019
    Messages:
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    error 1719 Windows installer service could not be accessed contact your support personnel to verify that it's properly registered and enabled
     
  7. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    703
    Hi,

    In Safe Mode with Networking, are you able to access the Internet? If so, please do the following.


    Download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Right-click FRST/FRST64 and select Run as administrator. (Windows XP users double-click on the file).
    • When the tool opens, click Yes to the disclaimer.
    • Press the Scan button.
    • When finished, two log files will pop up - FRST.txt and Addition.txt.
    • Copy and paste the contents of FRST.txt and Addition.txt into your next reply.
    Note - FRST.txt and Addition.txt are saved to the same location as FRST/FRST64.
     
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