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Solved wired Mouse not working but wireless mouse is

Discussion in 'Hardware' started by FredricJLowe, Aug 31, 2016.

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  1. FredricJLowe

    FredricJLowe Thread Starter

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    Recently I installed a Microsoft wireless mouse and it is working. But the wired mouse is now sporadic and at times freezes. I have unplugged the wireless mouse and rebooted several times. Even did a system restore.
    Also an Excel spreadsheet stopped working with the wired mouse just freezing the screen completely. Even after rebooting, the Excel will open and eventually I will get a cross hair image. I have tried to update the driver on the wired mouse but it says I already have the most uptodate one. I am running Windows 10 64 bit. I scanned with Malware antimalware and it eliminated over 300 items. I am not sure what is going on.
    I hope I don't have a virus. I have Norton 360 with my Comcast subscription but now I cannot even see it in my taskbar. I have tried to uninstall and reinstall but nothing happens in Control Panel when I try to uninstall.
    I have a Dell XPS desktop. As I write the wired mouse is not functioning. If I unplug the mouse and put it back in the mouse port it works for a minute or so and then just dies. I don't even see the red light at the bottom of the mouse sometimes. I just unplugged the wired mouse and now it is working. So it is very odd behavior. I imagine by the time I post this the wired mouse will freeze again as has been the case. In the interim while I wait for a reply, I'll contact Comcast and see if they can help me with the Norton virus software issue.


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, Intel64 Family 6 Model 15 Stepping 11
    Processor Count: 4
    RAM: 8125 Mb
    Graphics Card: NVIDIA GeForce 210, 1024 Mb
    Hard Drives: C: Total - 461073 MB, Free - 229999 MB; D: Total - 15359 MB, Free - 3515 MB; F: Total - 953835 MB, Free - 493791 MB;
    Motherboard: Dell Inc., 0TP406
    Antivirus: Norton Security Suite, Updated and Enabled
     
    Last edited: Aug 31, 2016
  2. lynx1021

    lynx1021

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  3. flavallee

    flavallee Trusted Advisor

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    First Name:
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    You appear to have a Dell XPS 420 desktop.

    If I understand you correctly, you have both wired and wireless mice connected to it?

    --------------------------------------------------------------

    That model desktop hasn't been tested for Windows 10, so that may be part of your issue.

    Capture.JPG

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    valis likes this.
  4. valis

    valis Moderator

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    I'd wager a large chunk o'change on that being correct; I've had 2 of those so far this week, Dell rigs that had 10 on them and weren't tested for it. It can create a slew of errors.
     
  5. FredricJLowe

    FredricJLowe Thread Starter

    Joined:
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    Messages:
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    I think the problem is resolved due to the old wired mouse not working. I was on the phone with Norton from my Comcast who reinstalled Norton Security Suite. He suggested plugging in that old wired mouse into another computer. I did and it wasn't recognized. I had a Logitech wired mouse so I plugged that in and it has been working fine and in Excel without any issues for the past 1.5 hrs.

    I'll keep this as an open thread for a few more hours just in case if the issue returns. But thank you to all of your for your help!!!
     
  6. lynx1021

    lynx1021

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    They do go bad, I just replaced a wired optical mouse on my wife computer the pointer got jerky and hard to click on small items.
     
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