1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Wired USB mouse not working. [Windows 10]

Discussion in 'Hardware' started by stargalaxylux, May 13, 2019.

Advertisement
  1. stargalaxylux

    stargalaxylux Thread Starter

    Joined:
    May 13, 2019
    Messages:
    3
    Hi,

    Only last couple of days, my laptop generated a weird problem. My wired USB mouse was working normally without any problem. But, for 2 days now, when I connect the mouse, it does show red laser/light in the mouse but it does not connect at all to the computer. No device is detected by the system at all. I have 2 mouses, and the problem is happening to both of them.

    And, the mouse does connect normally on other laptop. Also, the used USB ports, do work with other devices such as USB flash drives.

    I don't know what is the cause of such weird problem.

    Can you help me?

    Edit: The touch-pad works fine.

    Thanks.

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz, x64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3069 Mb
    Graphics Card: ATI Mobility Radeon HD 4500 Series, 512 Mb
    Hard Drives: A: 124 GB (23 GB Free); C: 172 GB (5 GB Free);
    Motherboard: Quanta, 3628
    Antivirus: Windows Defender, Disabled
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,127
    First Name:
    Frank
    You appear to have Windows 10 Pro 32-bit installed in a very old HP laptop.
    What is the exact product number(P/N) and serial number(S/N) on it?

    Why are you using a wired USB mouse instead of using a wireless USB mouse with a laptop?
    What brand and model number is it?

    ---------------------------------------------------------------
     
  3. stargalaxylux

    stargalaxylux Thread Starter

    Joined:
    May 13, 2019
    Messages:
    3
    s/n: CNF9220RYP
    p/n: NZ340EA#ABV

    I never used wireless before, and wired does the job for me. I have a DELL mouse and a MEGA mouse.
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,127
    First Name:
    Frank
    You have a HP Pavilion dv6-1205ee Entertainment Notebook PC which was originally purchased in June 2009 and came with Windows Vista Home Premium SP1 32-bit.

    Besides that laptop being almost 10 years old and probably having hardware issues, it was never designed to run Windows 10 Pro 32-bit.

    ---------------------------------------------------------------

    The Logitech M310 USB wireless mouse is what I recommend and is what I use with laptops.
    https://www.walmart.com/ip/Logitech-M310-Wireless-Mouse-Silver/14301744

    Besides its low cost, it's very simple to set up and use.
    Plug the mouse's receiver into one of the laptop's USB ports, then insert a AA battery inside the mouse, then turn on its switch.
    Windows 10 will automatically detect it and install the necessary driver and advise you it's ready to be used.

    -----------------------------------------------------------------
     
  5. stargalaxylux

    stargalaxylux Thread Starter

    Joined:
    May 13, 2019
    Messages:
    3
    Thanks for the advice.
    I have been using Windows 10 since it was out and it is running smoothly. Only now the mouse problem occurred and I don't know why.
    What could possibly be the reason? And why would a wireless be any different?
     
  6. lynx1021

    lynx1021

    Joined:
    Jan 7, 2014
    Messages:
    2,188
    Try your other USB ports. Windows 10 might have installed the wrong USB drivers, it is notorious for installing wrong drivers especially on old machines. You could go to the device manager and try to roll back the driver to the previous one but 10 might do it again. Does it show up in the device manager?
    Like flavallee said a wireless mouse is a good work-around. Wireless requires a different driver and windows would detect and install it. You may want to check and see if your USB ports are working for other things like flash drives.
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...

Short URL to this thread: https://techguy.org/1227105

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice