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Wireless Adapter deleted

Discussion in 'Networking' started by Hamda4000, Jul 5, 2019.

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  1. Hamda4000

    Hamda4000 Thread Starter

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    Hi, my internet on my laptop hasn’t been working for about a week now. The WiFi works on all my other devices just my laptop, my laptop is Dell Inspiron and apparently the wireless network adapter in device manager is missing I’ve tried downloading it from the dell website and I connected my phones cellular to my laptop to download it but it still didn’t do anything, the wireless adapter is called Qualcomm Atheros 9377 and it’s not in device manager although I downloaded it. Please help
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Is your laptop in the Airplane mode?
    If so turn it off.
     
  3. Hamda4000

    Hamda4000 Thread Starter

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    I’m sorry but am I supposed to laugh or what? I’ve tried a lot of things to solve the network problem and I’m not stupid enough to not notice if Airplane mode was on.
     
  4. Couriant

    Couriant Trusted Advisor

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    What devices do you see in Device Manager under Network Controllers or Other Devices?
     
  5. Fireflycph

    Fireflycph

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    No, but you're supposed to respect the answer. There's no way David can know which level of computer savviness you possess.

    You can always try to remove all the drivers.
    Shut down.
    Remove the card.
    Boot up.
    Shutdown again.
    Insert the wifi card again.
    Boot

    See if the card is detected. If not it's probably gone bad and you'll need a new one.

    Lastly, I don't know if a Dell will completely disable the card and thus remove it from the device manager if the card is disabled by the wifi switch. I'm sure you're done so already, but double check that it's actually enabled via the switch and/or the [Fn] key combo. Plus there may be an option in the Bios to disable it? Again I don't know. Just trying to cover all the bases here.
     
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