Wireless Adapter not Recognized

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ekrose

Thread Starter
Joined
Jan 26, 2013
Messages
2
Hello-
I have a Dell Studio 1747. I have recently had to reinstall Windows 7 on my laptop, along with several drivers. However, my wireless does not work. When I go to the device manager there does not appear to be a wireless card present. I have tried to download the appropriate drivers from Dell and install them, but none of them have installed correctly and the wireless adapter still is not visible. When I scan for hardware changes it tries to install drivers but comes back with an error message that drivers have not correctly been installed.
Can anyone help..? Thanks, Emma!
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
The dell will have a service tag number on a label somewhere on the PC
post back that number

go into device manager and find any devices with a yellow ! or ? - and post a screen shot - see below

then use the identify hardware - below and post back the info required
------------------------------------------------------------------------
Device Manager
Post back the results in device manager
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

on a laptop you may need to use Hold the Windows key and press FN key + the pause key

if the above does not work then

Windows 7 or Vista
Click on the Start Orb > In the Start Search box type > device manager and then press enter
or
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
start > control panel> System and Security> Device Manager

Windows 8
If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

once you are in device manager then

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X

post a screen shot of the device manager - network adapters

To post a screen shot of the active window.
Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

Windows 8
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool


To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

-----

------------------------------------------------------------------------
How to identify hardware in Device Manager

right click on the device with a yellow!

from the menu choose
properties
Click on the Details Tab
Under the Property - drop down
Select hardware ids
Right click and select all
Then right click again and select copy
Copy and paste that information here

You should see a code similar to this

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

please reply with the full code for your device(s)

The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

Vendor ID = 8086
Device ID = 008A

Post back those two numbers make sure we know which is vendor ID and which is device ID

These codes can be looked up at this site http://www.pcidatabase.com/

As an example the link for that database tells us that;
Vendor ID code 8086 is for this vendor - Intel Corporation
Device ID code 008A is for this device - Intel Centrino Wireless-N1030


------------------------------------------------------------------------
 

ekrose

Thread Starter
Joined
Jan 26, 2013
Messages
2
Thank you for your quick reply!
Attached is a screen shot of my device manager, along with a word document containing the vendor and device info requested. The red is the vendor number and the green is the device number. There is an "Unknown Device" listed with dissimilar number formats. However, I used the link you posted to look it up and I think it may be my Toshiba external hard drive. If you think it is something else, I'm sure you know better than I do. I copy/pasted the device info below as well.

MASS STORAGE CONTROLLER
PCI\VEN_1217&DEV_8130&SUBSYS_02EB1028&REV_01
PCI\VEN_1217&DEV_8130&SUBSYS_02EB1028
PCI\VEN_1217&DEV_8130&CC_018000
PCI\VEN_1217&DEV_8130&CC_0180
NETWORK CONTROLLER
PCI\VEN_8086&DEV_422C&SUBSYS_13218086&REV_35
PCI\VEN_8086&DEV_422C&SUBSYS_13218086
PCI\VEN_8086&DEV_422C&CC_028000
PCI\VEN_8086&DEV_422C&CC_0280
UNKNOWN DEVICE
ACPI\SMO8800
*SMO8800

1217 O2Micro Inc./8130 o2 sd card reader
8086 Intel Corporation/422C Broadcom WiFi

If you need anymore information please let me know..thank you!!
 

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