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Wireless can't connect and isn't seen!

Discussion in 'Networking' started by jbender99, Dec 19, 2011.

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  1. jbender99

    jbender99 Thread Starter

    Joined:
    Dec 14, 2011
    Messages:
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    Wireless won't connect: Radio enabled in BIOS, Device Manager says it's OK, Network and Sharing Center says No connections are available.
    Troubleshooting says might be problem with driver for wireless network connection adapter
    Note the error in the diagnosis verbiage--thinks its an AMD but is really Intel!
    Could adapter itself be broken??
    Details about network adapter diagnosis: Network adapter Wireless Network Connection driver information: Description . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN Manufacturer . . . . . . . . . : Intel Corporation Provider . . . . . . . . . . . : Microsoft Version . . . . . . . . . . . : 12.4.1.4 Inf File Name . . . . . . . . . : C:\Windows\INF\netw5v64.inf Inf File Date . . . . . . . . . : Monday, July 13, 2009 8:37:28 PM Section Name . . . . . . . . . : Install_MPCIEX_Dell_5100_AGN_1x2_HMC_VISTA64_MOW2 Hardware ID . . . . . . . . . . : pci\ven_8086&dev_4232&subsys_13218086 Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9 Diagnostics Information (Network Adapter) Details about network adapter diagnosis: Network adapter Local Area Connection driver information: Description . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet Manufacturer . . . . . . . . . : Broadcom Provider . . . . . . . . . . . : Microsoft Corporation Version . . . . . . . . . . . : 11.22.0.2 Inf File Name . . . . . . . . . : C:\Windows\INF\netk57a.inf Inf File Date . . . . . . . . . : Monday, July 13, 2009 8:37:26 PM Section Name . . . . . . . . . : DEV_KEY0.NTamd64.6.0 Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_1698 Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 6 Physical Media Type . . . . . . : 14

    Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10 Processor Count: 2 RAM: 3932 Mb Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1838 Mb Hard Drives: C: Total - 461899 MB, Free - 152224 MB; Motherboard: Dell Inc., 0D176M Antivirus: Microsoft Security Essentials, Not Updated
     
  2. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    79,882
    First Name:
    Terry
    Is the wireless switched on?

    What is listed in Device Manager under Network Adapters? What, if any, warnings or errors are anywhere in Device Manager?
     
  3. jbender99

    jbender99 Thread Starter

    Joined:
    Dec 14, 2011
    Messages:
    2
    Hi Terry
    Previously a function button turned on/off wireless and indicated with a small antenna icon--does 't do that anymore--no icon in either case.

    Device manager/network adapters has broadcom net link gigabit ethernet
    and Intel wi-fi link 5100 AGN.
    Device manager says they are both "working properly"
    Thanks
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,882
    First Name:
    Terry
    It's possible that there is a software (Dell WLAN, Intel ..., etc.) setting over-riding the function keys switch. Check for that.

    By the way, I notice you said "function button." You really mean "key combination," such as Fn + F2, right?

    Also in Device Manager right click on the wireless - Properties - Advanced - look to see if there is a property to turn it on/off.

    If you can get to the wireless card by removing a cover on the laptop's bottom, remove and carefully and firmly reinsert the card several times (to clean any possible contact corrosion).

    If you get this far probably the adapter has died.

    Since you gave me an excuse ...

    When Device Manager says there is a problem you can be sure that there is a problem. When Device Manager says "working fine" it means only that the body has not started to decompose. If cars had a Device Manager it would say that a flat tire is working fine with 0.1 psi. :D
     
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