Wireless connection comes and goes during chatting

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

ppatt786

Thread Starter
Joined
Nov 19, 2011
Messages
4
Hello,

I am facing a very peculiar problem, i.e. my wireless network connection comes and goes every minute while I chat through gtalk or skype, especially video chat, only text chatting takes a bit longer to get disconnected. Then, I need to reconnect manually or sometimes, it comes back on its own.

But my roommates do video-chatting in skype without any issue. 3 of us are sharing the same wireless network. Then, I tried to connect through wired LAN connection, it works fine, hardly gets disconnected.

While I watch any streaming video through youtube, netflix etc, it works fine. I am clueless about this frustrating problem :mad:

I would really appreciate if anyone can help me overcome this issue.

Laptop - Dell Inspiron 1420

Here's are the details.

IPCONFIG /ALL - WHEN WORKING

Windows IP Configuration

Host Name . . . . . . . . . . . . : PP-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-22-5F-01-8C-CB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::89dd:b364:55e4:b486%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 20 November 2011 00:13:40
Lease Expires . . . . . . . . . . : 21 November 2011 00:13:41
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
Physical Address. . . . . . . . . : 00-21-70-FF-C2-24
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2cc3:2d1a:3f57:fefb(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2cc3:2d1a:3f57:fefb%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C4672C4A-3547-41A6-8D36-4E82B9BE0
351}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.wi.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{13E6DC56-838E-4ED8-945C-F41E0ADD1
37B}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{6261B6FE-D251-4F9B-84BE-EB6FC502E
91E}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 18:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


IPCONFIG /ALL - WHEN NOT WORKING

Windows IP Configuration

Host Name . . . . . . . . . . . . : PP-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-22-5F-01-8C-CB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::89dd:b364:55e4:b486%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.7(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 20 November 2011 06:20:41
Lease Expires . . . . . . . . . . : 21 November 2011 06:20:40
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
Physical Address. . . . . . . . . : 00-21-70-FF-C2-24
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:10c2:2247:3f57:fef8(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::10c2:2247:3f57:fef8%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C4672C4A-3547-41A6-8D36-4E82B9BE0
351}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.wi.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{13E6DC56-838E-4ED8-945C-F41E0ADD1
37B}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{6261B6FE-D251-4F9B-84BE-EB6FC502E
91E}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 18:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Screen shots attached by running Xirrus Wi-Fi inspector when it's working and not working.

Please let me know if you need any additional details to help me for the issue.

Thank you!!
 

Attachments

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
I think changing the wireless channel may help - but i cannot see the xirrus screen shots very well to make out the channels - it appears a lot more strong signals appeared when it disconnects and i suspect if on the same or a near channel is the cause

post a better image - so we can see the channel numbers

lets see the following ping tests when working and again when disconnected


------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------
 

ppatt786

Thread Starter
Joined
Nov 19, 2011
Messages
4
Here are the screenshots of Xiirus attached. If I need to change any channel, please let me know how to do it.

below are the ping results -

WORKING
----------------


C:\Users\PP>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=7ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 7ms, Average = 3ms


C:\Users\PP>ping google.com

Pinging google.com [72.14.204.103] with 32 bytes of data:
Reply from 72.14.204.103: bytes=32 time=57ms TTL=53
Reply from 72.14.204.103: bytes=32 time=22ms TTL=53
Reply from 72.14.204.103: bytes=32 time=30ms TTL=53
Reply from 72.14.204.103: bytes=32 time=42ms TTL=53

Ping statistics for 72.14.204.103:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 57ms, Average = 37m



C:\Users\PP>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=21ms TTL=49
Reply from 209.183.226.152: bytes=32 time=23ms TTL=49
Reply from 209.183.226.152: bytes=32 time=23ms TTL=49
Reply from 209.183.226.152: bytes=32 time=24ms TTL=49

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 24ms, Average = 22ms

NOT WORKING
-----------------------


C:\Users\PP>ping 192.168.1.1 { as it connects and disconnects within seconds, the following shows good results, even after issuing command right away }

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms


C:\Users\PP>ping google.com

Pinging google.com [72.14.204.147] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 72.14.204.147:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

C:\Users\PP>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 192.168.1.14: Destination host unreachable.
Request timed out.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
 

Attachments

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
wireless channel may be OK - and as the others do not get knocked off - it may not be interference - are you 100% noone else has the problem

goto device manager and uninstall the adapter and then reboot the pc and let windows re-detect the adapter
also your dell has service tag number printed on it - use that on this site
http://support.dell.com/support/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=mn
choose Drivers & Downloads - then see if you can find an update driver
otherwise post back the tag number and we can find the link for you
 

ppatt786

Thread Starter
Joined
Nov 19, 2011
Messages
4
Screenshot of the drivers recommended are attached. however, the driver version for my DELL Wireless 1395 WLAN Mini-card is more up-to-date, i.e. 4.170.25.17. Please let me know what I need to do.
 

Attachments

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
OK
and as the others do not get knocked off - it may not be interference - are you 100% noone else has the problem
- can you confirm

and try
goto device manager and uninstall the adapter and then reboot the pc and let windows re-detect the adapter
 

ppatt786

Thread Starter
Joined
Nov 19, 2011
Messages
4
Noone else in thesame network has similar problem. I will try uninstalling the driver and re-boot. I will let you know soon what I find out. Thank you etaf for your responses!!
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top