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Wireless connection keeps cutting out

Discussion in 'Networking' started by jackalopemounty, Nov 30, 2011.

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  1. jackalopemounty

    jackalopemounty Thread Starter

    Joined:
    Nov 30, 2011
    Messages:
    12
    I am running Windows XP, and have a wireless router. I don't have problems with other computers or the internet television.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5600+, x86 Family 15 Model 107 Stepping 2
    Processor Count: 2
    RAM: 1791 Mb
    Graphics Card: NVIDIA GeForce 7050 PV / NVIDIA nForce 630a, 512 Mb
    Hard Drives: C: Total - 238464 MB, Free - 149777 MB;
    Motherboard: ECS, GeForce7050M-M
    Antivirus: Kaspersky Internet Security, Updated: Yes, On-Demand Scanner: Enabled

    I am using a wireless Cisco AE1200 USB to connect. I have just started having trouble in the past few weeks. I uninstalled some newer software, but that did not help. I will be connected, sometimes for just a few minutes, sometimes for an hour, but inevitably, I always get disconnected. When I do, I just unplug the USB and plug it back in. It reconnects...until it disconnects.

    If anyone can help me out, I would greatly appreciate it.

    Here is some more information that may be helpful:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Home>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : company-5705b36
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-1E-90-DA-46-4C

    Ethernet adapter Wireless Network Connection 4:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Linksys AE1200
    Physical Address. . . . . . . . . : C0-C1-C0-5D-BC-79
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.120
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 156.154.70.11
    156.154.71.11
    Lease Obtained. . . . . . . . . . : Wednesday, November 30, 2011 1:26:28
    AM
    Lease Expires . . . . . . . . . . : Thursday, December 01, 2011 1:26:28
    AM

    C:\Documents and Settings\Home>

    C:\Documents and Settings\Home>
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    can we see an ipconfig /all , three ping tests and xirrus when its all working and then ALL the tests again when it disconnects


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------
     
  3. jackalopemounty

    jackalopemounty Thread Starter

    Joined:
    Nov 30, 2011
    Messages:
    12
    Pinging 192.168.1.1 with 32 bytes of data:

    Reply from 192.168.1.1: bytes=32 time=17ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=18ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 18ms, Average = 9ms


    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Home>ping google.com

    Pinging google.com [74.125.65.103] with 32 bytes of data:

    Reply from 74.125.65.103: bytes=32 time=52ms TTL=50
    Reply from 74.125.65.103: bytes=32 time=58ms TTL=50
    Reply from 74.125.65.103: bytes=32 time=63ms TTL=50
    Reply from 74.125.65.103: bytes=32 time=70ms TTL=50

    Ping statistics for 74.125.65.103:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 70ms, Average = 60ms

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Home>ping google.com

    Pinging google.com [74.125.65.103] with 32 bytes of data:

    Reply from 74.125.65.103: bytes=32 time=52ms TTL=50
    Reply from 74.125.65.103: bytes=32 time=58ms TTL=50
    Reply from 74.125.65.103: bytes=32 time=63ms TTL=50
    Reply from 74.125.65.103: bytes=32 time=70ms TTL=50

    Ping statistics for 74.125.65.103:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 70ms, Average = 60ms

    C:\Documents and Settings\Home>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:

    Reply from 209.183.226.152: bytes=32 time=76ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=88ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=87ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=80ms TTL=48

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 76ms, Maximum = 88ms, Average = 82ms

    C:\Documents and Settings\Home>
     
  4. jackalopemounty

    jackalopemounty Thread Starter

    Joined:
    Nov 30, 2011
    Messages:
    12
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Home>ping 192.
    Ping request could not find host 192.. Please check the name and try again.

    C:\Documents and Settings\Home>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:

    Reply from 192.168.1.1: bytes=32 time=17ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 17ms, Average = 5ms

    C:\Documents and Settings\Home>
     
  5. jackalopemounty

    jackalopemounty Thread Starter

    Joined:
    Nov 30, 2011
    Messages:
    12
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Home>ping google.com

    Pinging google.com [74.125.65.104] with 32 bytes of data:

    Reply from 74.125.65.104: bytes=32 time=61ms TTL=50
    Reply from 74.125.65.104: bytes=32 time=79ms TTL=50
    Reply from 74.125.65.104: bytes=32 time=53ms TTL=50
    Reply from 74.125.65.104: bytes=32 time=63ms TTL=50

    Ping statistics for 74.125.65.104:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 53ms, Maximum = 79ms, Average = 64ms

    C:\Documents and Settings\Home>
     
  6. jackalopemounty

    jackalopemounty Thread Starter

    Joined:
    Nov 30, 2011
    Messages:
    12
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Home>ping 209.183.226.125

    Pinging 209.183.226.125 with 32 bytes of data:

    Reply from 207.188.210.114: Destination net unreachable.
    Request timed out.
    Reply from 207.188.210.114: Destination net unreachable.
    Request timed out.

    Ping statistics for 209.183.226.125:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\Home>
     
  7. jackalopemounty

    jackalopemounty Thread Starter

    Joined:
    Nov 30, 2011
    Messages:
    12
    When trying to upload photos, the network would disconnect almost instantly. I tried four times, to no avail.
     
  8. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    you need to explain under what circumstances thoses pings represent - disconnected or connected

    post #3 , #4 and #5 all show a good connection -
    post #6 is showing a disconnection
    BUT
    we need to see all three tests when connected and working
    and all three when disconnected

    we use the three pings to identify where the problem may exist - if its the connection to the router , DNS issue etc

    how do you get the connection back?
     
  9. jackalopemounty

    jackalopemounty Thread Starter

    Joined:
    Nov 30, 2011
    Messages:
    12
    These were all connected. I will send disconnected shortly.
     
  10. jackalopemounty

    jackalopemounty Thread Starter

    Joined:
    Nov 30, 2011
    Messages:
    12
    This is disconnected:



    Windows IP Configuration



    Host Name . . . . . . . . . . . . : company-5705b36

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Unknown

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No



    Ethernet adapter Local Area Connection:



    Media State . . . . . . . . . . . : Media disconnected

    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller

    Physical Address. . . . . . . . . : 00-1E-90-DA-46-4C

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Home>ping

    Usage: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS]
    [-r count] [-s count] [[-j host-list] | [-k host-list]]
    [-w timeout] target_name

    Options:
    -t Ping the specified host until stopped.
    To see statistics and continue - type Control-Break;
    To stop - type Control-C.
    -a Resolve addresses to hostnames.
    -n count Number of echo requests to send.
    -l size Send buffer size.
    -f Set Don't Fragment flag in packet.
    -i TTL Time To Live.
    -v TOS Type Of Service.
    -r count Record route for count hops.
    -s count Timestamp for count hops.
    -j host-list Loose source route along host-list.
    -k host-list Strict source route along host-list.
    -w timeout Timeout in milliseconds to wait for each reply.


    C:\Documents and Settings\Home>
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Home>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:

    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Home>
     
  11. jackalopemounty

    jackalopemounty Thread Starter

    Joined:
    Nov 30, 2011
    Messages:
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    Also, this will not allow me to enable it from the computer. I always have to unplug the USB and plug it back in for it to be recognized.
     
  12. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    can you connect by cable to the router and make sure it works that way - and its just a problem with the wireless USB device
     
  13. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,819
    First Name:
    Terry
    Is the USB adapter losing power (there may be a LED on it to indicate, or you may hear the "USB device has disconnected" sound)?
     
  14. jackalopemounty

    jackalopemounty Thread Starter

    Joined:
    Nov 30, 2011
    Messages:
    12
    I cannot connect directly to the router. If I could, I would so I would not have to keep unplugging and plugging in. I tried an older Linksys wireless G, and it gave me the same trouble. The USB is not losing power. Today, as soon as I went to the web, I was on one page that worked, and hit a link, and it was disconnected. After unplugging it and plugging it back in it has been on for a few minutes. There doesn't seem to be any rhyme or reason. Based on all the information that I have given, are there any ideas about what I can do to fix it.

    Once again, there are no problems with the network itself, as I can watch streaming movies on television and my roommates laptop does not disconnect. Also, as mentioned above, another USB wireless still has the same problems. That would suggest that there is something wrong with my computer that will not allow it to stay online.

    Please help. Thanks.

    One more thing: It seems when I try to upload, it manages to disconnect almost instantaneously. I have not been able to upload anything past a 15%, so this may help out a bit.
     
  15. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    79,819
    First Name:
    Terry
    Why not?
     
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