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Wireless connection seems fine but then the browser stops working...

Discussion in 'Networking' started by Photoguy2112, Dec 29, 2008.

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  1. Photoguy2112

    Photoguy2112 Thread Starter

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    So here's the deal. I've successfully set up a wireless network here at the house. My computer is hardwired to the connection, and my laptop works flawlessly with it. Router is a D-link DIR-655. Broadband is Roadrunner cable.

    Then there's my mother's pc. We bought her a D-link DWA-130 wireless adapter, which seems to be working fine. Problem is, she will start browsing in IE, and after a little while it just stops reaching the servers. When she tells me it's not connecting, I check and the wireless connection is still excellent. Firefox won't connect at all for some reason. Rebooting seems to get things working again in IE, but after 20-30 minutes max, it stops.

    Any ideas? She's contemplating buying a new computer / getting another cable connection just so that she can have a reliable connection...Which I tell her is absurd.
     
  2. Rollin_Again

    Rollin_Again

    Joined:
    Sep 4, 2003
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    4,912
    Is the wireless connection being managed by Windows or a 3rd party network card utility.

    Regards,
    Rollin
     
  3. Photoguy2112

    Photoguy2112 Thread Starter

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    I'm guessing it's being managed by the software that came with it...Could be wrong. Any way to check? When I connect/check to see if it's connected, I believe I'm using a windows utility.
     
  4. Rollin_Again

    Rollin_Again

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    Click Windows Start button and select My Network Places and you should see all your network connections including the wireless. Right click the Wireless icon and select Properties. Click the second tab (Wireless Networks) and tell us if the box is checked to use Windows to manage the connection.

    Regards,
    Rollin
     
  5. Photoguy2112

    Photoguy2112 Thread Starter

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    Yeah that's selected.
     
  6. TerryNet

    TerryNet Moderator

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    Terry
    But is the wireless still connected? Still have a good IP configuration? Can ping the router?
     
  7. Rollin_Again

    Rollin_Again

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    When the internet stops working click on the Windows Start button and select RUN. Then type services.msc

    Look through the list for Wireless Zero Configuration Utility. What is the status of the service?

    Regards,
    Rollin
     
  8. Photoguy2112

    Photoguy2112 Thread Starter

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    Rollin - Status says started
     
  9. Rollin_Again

    Rollin_Again

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    Right click the service and stop it and restart before reporting your results back. Also when the connection stops next time click on Windows Start >> Run >> type CMD in the run box and then click OK to bring up a command prompt. Type the following command and hit ENTER.

    ipconfig /all

    Copy the results into your next post.

    Regards,
    Rollin
     
  10. Photoguy2112

    Photoguy2112 Thread Starter

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    I stopped and restarted the zero configuration utility, and the browser was immediately able to browse again. The question now is for how long?

    I also grabbed the ipconfig results (though this was after the zero config restart)

    Windows IP Configuration
    Host Name . . . . . . . . . . . . : DFN6DS31
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : socal.rr.com
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-0C-F1-75-55-D1
    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : socal.rr.com
    Description . . . . . . . . . . . : D-Link Wireless N USB Adapter DWA-13
    0
    Physical Address. . . . . . . . . : 00-1E-58-04-55-03
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.199
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    Lease Obtained. . . . . . . . . . : Tuesday, December 30, 2008 11:06:58
    AM
    Lease Expires . . . . . . . . . . : Wednesday, December 31, 2008 11:06:5
    8 AM
     
  11. Rollin_Again

    Rollin_Again

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    Are you able to provide the IP config info when the browser stops working? You can also do a PING test when the browser stops to see if you can receive a reply from any website.

    START >> RUN >> type CMD and then click OK. When the command prompt comes up you can try to ping a site by using the command below. My example pings yahoo site.

    ping www.yahoo.com

    You'll also want to try to ping the router

    ping 192.168.0.1

    Regards,
    Rollin
     
  12. Photoguy2112

    Photoguy2112 Thread Starter

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    Windows IP Configuration

    Host Name . . . . . . . . . . . . : DFN6DS31
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : socal.rr.com

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-0C-F1-75-55-D1

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : socal.rr.com
    Description . . . . . . . . . . . : D-Link Wireless N USB Adapter DWA-13
    0
    Physical Address. . . . . . . . . : 00-1E-58-04-55-03
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.199
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    Lease Obtained. . . . . . . . . . : Wednesday, December 31, 2008 11:06:5
    8 PM
    Lease Expires . . . . . . . . . . : Thursday, January 01, 2009 11:06:58
    PM
     
  13. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    When the browsing fails, please do this.


    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 206.190.60.37

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  14. Photoguy2112

    Photoguy2112 Thread Starter

    Joined:
    Dec 29, 2008
    Messages:
    8
    Hello John,

    The above post of mine was the result of running the IP CONFIG/ALL prompt.

    Pinging Yahoo and my router (as Rollin suggested) seemed to work just fine, no packet loss or anything.
     
  15. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    So you have no issues now?
     
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