wireless connection

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johnp818

Thread Starter
Joined
Jan 14, 2011
Messages
16
I have a 2wire router from AT&T and although I have no problems or issues regarding my PC or recently connecting wirelessly to Direct TV I cannot connect to the internet from my laptop only locally. Has anyone have this same problem?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
whats the windows version ?
whats the make and model of the PC
is this laptop having issues on wireless or cable or both

What firewall do you have or ever had on the laptop - Norton, McAfee etc ?

There maybe a 2wire program running on the PC conflicting with windows own adapter software
lets see the following


------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
{run Xirrus Wi-Fi Inspector} Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
Then run and install the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
------------------------------------------------------------------------
{Device Manager}
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
------------------------------------------------------------------------
 

johnp818

Thread Starter
Joined
Jan 14, 2011
Messages
16
The Pc is a Dell Inspiron 530 if i connect my laptop directly to the router i am able toaccess the internet and i believe the firewall that was once on the laptop was Norton below is the ipconfig results

/setclassid Modifies the dhcp class id.
ault is to display only the IP address, subnet mask and
gateway for each adapter bound to TCP/IP.
ease and Renew, if no adapter name is specified, then the IP address
for all adapters bound to TCP/IP will be released or renewed.
classid, if no ClassId is specified, then the ClassId is removed.
s:
pconfig ... Show information
pconfig /all ... Show detailed information
pconfig /renew ... renew all adapters
pconfig /renew EL* ... renew any connection that has its
name starting with EL
pconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"
pconfig /allcompartments ... Show information about all
compartments
pconfig /allcompartments /all ... Show detailed information about all
compartments
s\John>
 

johnp818

Thread Starter
Joined
Jan 14, 2011
Messages
16
sorry about that here are the results from the ipconfig


Windows IP Configuration
Host Name . . . . . . . . . . . . : John-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net
Wireless LAN adapter Wireless Network Connection 2:
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Wireless USB Card #2
Physical Address. . . . . . . . . : 00-D0-41-B6-0D-65
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f5ad:156c:83d6:7be3%18(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, January 15, 2011 12:05:08 PM
Lease Expires . . . . . . . . . . : Sunday, January 16, 2011 12:05:07 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 318820417
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-AA-CE-B6-00-1D-09-99-65-22
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82562V-2 10/100 Network Connecti
on
Physical Address. . . . . . . . . : 00-1D-09-99-65-22
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1414:3309:3f57:febe(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::1414:3309:3f57:febe%8(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D02D0B59-03AC-4ABD-8C24-E15FA4576
AE5}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 20:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\John>
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,914
Run Symantec's Norton Removal Tool and then the repairs listed below. If that doesn't fix the wireless problem please tell us what encryption you are using on the router and run these ping tests (etaf posted how to) while connected by wireless only:

ping 192.168.1.254

ping 8.8.4.4

ping yahoo.com


(From a JohnWill post)

TCP/IP stack repair options for use with Vista or 7.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
 

johnp818

Thread Starter
Joined
Jan 14, 2011
Messages
16
here are the results from the 2nd ping since there was no default gateway# to enter for the first



Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\John>ping google.com
Pinging google.com [74.125.67.103] with 32 bytes of data:
Reply from 74.125.67.103: bytes=32 time=23ms TTL=52
Reply from 74.125.67.103: bytes=32 time=18ms TTL=52
Reply from 74.125.67.103: bytes=32 time=39ms TTL=52
Reply from 74.125.67.103: bytes=32 time=16ms TTL=52
Ping statistics for 74.125.67.103:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 39ms, Average = 24ms
C:\Users\John>
 

johnp818

Thread Starter
Joined
Jan 14, 2011
Messages
16
here are the results from the 3rd ping
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\John>ping 209.183.226.152
Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=29ms TTL=47
Reply from 209.183.226.152: bytes=32 time=29ms TTL=47
Reply from 209.183.226.152: bytes=32 time=31ms TTL=47
Reply from 209.183.226.152: bytes=32 time=29ms TTL=47
Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 31ms, Average = 29ms
C:\Users\John>
 

johnp818

Thread Starter
Joined
Jan 14, 2011
Messages
16
here are the results from the 1st ping with the default gateway

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\John>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=26ms TTL=255
Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
Reply from 192.168.1.254: bytes=32 time=2ms TTL=255
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 26ms, Average = 7ms
C:\Users\John>
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,914
run this on the laptop or my pc?
Whichever one(s) with which you are having networking problems.

Your above results show good internet access.
 

johnp818

Thread Starter
Joined
Jan 14, 2011
Messages
16
should i have been running these tests from the laptop (which is the one with the internet connection problem)?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
should i have been running these tests from the laptop (which is the one with the internet connection problem)?
Yes please

you may have to save the results in notepad or word and then copy to the working laptop to post here
 

johnp818

Thread Starter
Joined
Jan 14, 2011
Messages
16
ok...here are the results from the ipconfig and ping tests


Windows IP Configuration
Host Name . . . . . . . . . . . . : sageatl-lap01
Primary Dns Suffix . . . . . . . : sageparts.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : sageparts.com
gateway.2wire.net
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
Physical Address. . . . . . . . . : 00-1F-3B-02-DD-3D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1E-4C-D9-83-7F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) 82566MM Gigabit Network Connecti
on
Physical Address. . . . . . . . . : 00-1E-37-8E-E6-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1ce8:6544:4739:be0b%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.67(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, January 16, 2011 6:14:09 PM
Lease Expires . . . . . . . . . . : Monday, January 17, 2011 6:14:09 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 184557111
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{FC8CEFB1-7555-4F28-8C71-B6B99CBE5
797}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{917CD1C3-9AFB-4543-AF74-B9E36EF03
CF5}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 10:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:810:247e:3f57:febc(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::810:247e:3f57:febc%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 11:
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.67%15(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\johnp>
C:\Users\johnp>
C:\Users\johnp>
C:\Users\johnp>
C:\Users\johnp>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Reply from 192.168.1.254: bytes=32 time=1ms TTL=255
Reply from 192.168.1.254: bytes=32 time<1ms TTL=255
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms
C:\Users\johnp>ping google.com
Pinging google.com [74.125.157.104] with 32 bytes of data:
Reply from 74.125.157.104: bytes=32 time=13ms TTL=52
Reply from 74.125.157.104: bytes=32 time=13ms TTL=52
Reply from 74.125.157.104: bytes=32 time=13ms TTL=52
Reply from 74.125.157.104: bytes=32 time=12ms TTL=52
Ping statistics for 74.125.157.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12ms
C:\Users\johnp>ping 209.183.226.152
Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=29ms TTL=47
Reply from 209.183.226.152: bytes=32 time=29ms TTL=47
Reply from 209.183.226.152: bytes=32 time=27ms TTL=47
Reply from 209.183.226.152: bytes=32 time=29ms TTL=47
Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 29ms, Average = 28ms
C:\Users\johnp>
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,914
That shows that the laptop has internet access and DNS is working. If you still have a problem what is it?
 
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