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wireless driver is not being recognized

Discussion in 'Windows 7' started by Jillywilt, Mar 31, 2015.

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  1. Jillywilt

    Jillywilt Thread Starter

    Joined:
    Mar 31, 2015
    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: Intel(R) Pentium(R) CPU 2117U @ 1.80GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 2
    RAM: 3981 Mb
    Graphics Card: Standard VGA Graphics Adapter, 5 Mb
    Hard Drives: C: Total - 715301 MB, Free - 675254 MB;
    Motherboard: ASUSTeK COMPUTER INC., X550CA
    Antivirus: Microsoft Security Essentials, Updated and Enabled


    A friend talked me into downgrading my Windows 8 (which was REALLY slow), to Windows 7. 7 does seem faster, however, this system is not recognizing my controller drivers for wifi. I can tether and get on the internet via Ethernet cable just can't connect via wifi. I have tried to update drivers but windows is saying it cannot find driver updates and that I have to look elsewhere.


    I just want my wifi back. PLEASE HELP!!!
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,507
    What is the full model of the computer please
    Did you or your friend check if there were windows 7 drivers for the computer
    Was the computer bought with Windows 8 pre-installed and if so has your friend taken the precaution of securing your ability to return to Windows 8/8.1
    It is impossible to advise you until we know what the wireless adapter is
    However if I have the correct computer see this link please

    http://www.asus.com/uk/Notebooks_Ultrabooks/X550CA/HelpDesk_Download/
    select your OS Windows 7 64 bit and then having established what the wireless card is download the appropriate driver
    Ralink, Broadcom or Qualcom Atheros

    I presume your friend or you have ensured that the product key - licence for the 7 ultimate is available for use on this computer.
    I mention that, not to suggest that you have done anything wrong, but simply to ensure that you have considered this.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,911
    First Name:
    Frank
    If you don't know for sure if your laptop has an Atheros or Broadcom or Ralink wireless device, do the following:

    Go to Control Panel - Device Manager.

    Expand the Network Adapters heading.

    Advise us the exact names listed there.

    -----------------------------------------------------------

    How and where was Windows 7 Ultimate 64-bit obtained for the downgrading process?

    -----------------------------------------------------------
     
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