wireless driver is not being recognized

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Jillywilt

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Mar 31, 2015
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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Pentium(R) CPU 2117U @ 1.80GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 2
RAM: 3981 Mb
Graphics Card: Standard VGA Graphics Adapter, 5 Mb
Hard Drives: C: Total - 715301 MB, Free - 675254 MB;
Motherboard: ASUSTeK COMPUTER INC., X550CA
Antivirus: Microsoft Security Essentials, Updated and Enabled


A friend talked me into downgrading my Windows 8 (which was REALLY slow), to Windows 7. 7 does seem faster, however, this system is not recognizing my controller drivers for wifi. I can tether and get on the internet via Ethernet cable just can't connect via wifi. I have tried to update drivers but windows is saying it cannot find driver updates and that I have to look elsewhere.


I just want my wifi back. PLEASE HELP!!!
 

Macboatmaster

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Jan 14, 2010
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24,610
What is the full model of the computer please
Did you or your friend check if there were windows 7 drivers for the computer
Was the computer bought with Windows 8 pre-installed and if so has your friend taken the precaution of securing your ability to return to Windows 8/8.1
It is impossible to advise you until we know what the wireless adapter is
However if I have the correct computer see this link please

http://www.asus.com/uk/Notebooks_Ultrabooks/X550CA/HelpDesk_Download/
select your OS Windows 7 64 bit and then having established what the wireless card is download the appropriate driver
Ralink, Broadcom or Qualcom Atheros

I presume your friend or you have ensured that the product key - licence for the 7 ultimate is available for use on this computer.
I mention that, not to suggest that you have done anything wrong, but simply to ensure that you have considered this.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,269
If you don't know for sure if your laptop has an Atheros or Broadcom or Ralink wireless device, do the following:

Go to Control Panel - Device Manager.

Expand the Network Adapters heading.

Advise us the exact names listed there.

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How and where was Windows 7 Ultimate 64-bit obtained for the downgrading process?

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