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Wireless fine, Ethernet not so much...

Discussion in 'Networking' started by flyingsnail, Sep 7, 2011.

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  1. flyingsnail

    flyingsnail Thread Starter

    Joined:
    Sep 7, 2011
    Messages:
    3
    I recently purchased an HP Pavillion Elite 441F computer. Upon starting it up, I discovered that although my wireless connection works perfectly, I cannot connect via an ethernet cable. I have tried multiple ethernet cables that I verified the connectivity of using my laptop. When I plug in an ethernet cable, the port shows a green light and an orange light below it. My computer recognizes that an ethernet cord has been plugged in, but shows the [​IMG] over the eternet box on the taskbar. All drivers are up-to-date.

    Thoughts? I appreciate any help offered.
     
  2. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Hi.Two things.
    When you plugged the ethernet cable in,did you power recycle?
    How to power cycle

    “power cycle” process to reboot or reset the modem/router
    • Switch off all the devices modem, router and computers also unplug their power cables.
    • Wait at least 30 seconds.
    • Plug the power cords back in, but don’t switch them on.
    • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
    • Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
    • Now turn on your computer, You should now be able to access the Internet.

    And,may we see?
    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)



    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. flyingsnail

    flyingsnail Thread Starter

    Joined:
    Sep 7, 2011
    Messages:
    3
    Here is the information: As far as resetting things is concerned, I did try the resets, and I am now at school so I cannot reset any modems etc. although I did try everything else suggested, thanks!

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Wes>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Wes-HP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : 1C-65-9D-66-4E-CD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 64-31-50-1A-47-18
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::53e:ba67:4ee8:ac78%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 172.30.94.119(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.254.0
    Lease Obtained. . . . . . . . . . : Wednesday, September 07, 2011 5:26:54 PM
    Lease Expires . . . . . . . . . . : Thursday, September 08, 2011 6:12:32 AM
    Default Gateway . . . . . . . . . : 172.30.94.1
    DHCP Server . . . . . . . . . . . : 128.6.17.217
    DHCPv6 IAID . . . . . . . . . . . : 258224464
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-EC-66-54-64-31-50-1A-47-18

    DNS Servers . . . . . . . . . . . : 165.230.139.226
    165.230.145.19
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{92165978-1043-4D32-B4D8-094CE123372F}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:41f:23c0:53e1:a188(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::41f:23c0:53e1:a188%11(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{50A3858C-D011-4E89-970A-EFF9D52A5C99}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Wes>
     
  4. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Ok:So I do not see a working wireless connection.
    May we see :


    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

    Do NOT include the <> either, they're just to identify the values for substitution.

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 8.8.8.8

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,092
    First Name:
    Frank
    Here is the support site for the HP Pavilion Elite HPE-441f desktop.

    You should add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

    Hopefully, this troubleshooting section will be helpful to you.

    ------------------------------------------------------
     
  6. flyingsnail

    flyingsnail Thread Starter

    Joined:
    Sep 7, 2011
    Messages:
    3
    As of right now, there are no wireless networks I can connect to, however I have used the computer plenty of times using its wireless connection without any problems.

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Wes>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Wes-HP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : 1C-65-9D-66-4E-CD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 64-31-50-1A-47-18
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::53e:ba67:4ee8:ac78%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 172.30.94.119(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.254.0
    Lease Obtained. . . . . . . . . . : Wednesday, September 07, 2011 9:07:27 PM
    Lease Expires . . . . . . . . . . : Thursday, September 08, 2011 9:07:27 AM
    Default Gateway . . . . . . . . . : 172.30.94.1
    DHCP Server . . . . . . . . . . . : 128.6.17.217
    DHCPv6 IAID . . . . . . . . . . . : 258224464
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-EC-66-54-64-31-50-1A-47-18

    DNS Servers . . . . . . . . . . . : 165.230.139.226
    165.230.145.19
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{92165978-1043-4D32-B4D8-094CE123372F}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{50A3858C-D011-4E89-970A-EFF9D52A5C99}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Wes>PING 172.30.94.1

    Pinging 172.30.94.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 172.30.94.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\Wes>PING 172.30.94.119

    Pinging 172.30.94.119 with 32 bytes of data:
    Reply from 172.30.94.119: bytes=32 time<1ms TTL=128
    Reply from 172.30.94.119: bytes=32 time<1ms TTL=128
    Reply from 172.30.94.119: bytes=32 time<1ms TTL=128
    Reply from 172.30.94.119: bytes=32 time<1ms TTL=128

    Ping statistics for 172.30.94.119:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\Wes>PING 165.230.139.226

    Pinging 165.230.139.226 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 165.230.139.226:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\Wes>PING 8.8.8.8

    Pinging 8.8.8.8 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\Wes>PING yahoo.com

    Pinging yahoo.com [72.30.2.43] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 72.30.2.43:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\Wes>
     
  7. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    31,971
    First Name:
    James
    hmm i think you have a routing issue... you may need to reset the router back to defaults if you cannot ping the router/gateway
     
  8. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,388
    First Name:
    Terry
    Could be a non-Windows firewall or security suite.
     
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