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Wireless Internet Access problem

Discussion in 'Networking' started by Avedi, Sep 8, 2012.

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  1. Avedi

    Avedi Thread Starter

    Sep 8, 2012
    Thanks guys for your good work. I use a laptop of 64-bit OS, Windows 7 Intel Core i3CPU. I have been using a Wireless Internet connection for some time now, but this morning my computer won't just connect. It shows the icon, and shows me that there's a connection from the Livebox. When I click on it to connect (please note that I have been accessing internet without having to connect every time I switch on the computer), it asks for network security key but when I enter the key it says "Windows was unable to connect to Livebox".

    I have tried using the options given by windows but still it doesn't work. Anyone, please help.

    Many thanks in advance.
  2. etaf

    etaf Wayne Moderator

    Oct 2, 2003
    I would remove the wireless profiles and try again - Note all existing wireless network password will be lost and have to be re-entered - see below

    have you tried a powercycle - see below

    have you tried logging into the router and removing the password and see if it will connect with NO password - if so , log in again and put the password back on


    How to remove Wireless Profiles - for Vista and Windows 7
    - Vista/Windows7:
    - delete the wireless profiles
    Start> control Panel> classic view> network and sharing center> manage wireless networks

    Delete the profiles
    you will then have to enter the wireless security key for any networks you connect to - so make sure you know the correct password , and not using an incorrect password at all

    How to power cycle

    “power cycle” process to reboot or reset the modem/router
    • Switch off all the devices modem, router and computers also unplug their power cables.
    • Wait at least 1 to 5 minutes,
    • Plug the power cords back in, but don’t switch them on.
    • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
    • Next switch on the router (if a seperate device) and then wait for a few minutes for it to settle and all the lights to become stable.
    • Now turn on your computer, You should now be able to access the Internet.
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