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Wireless internet connection help please!

Discussion in 'Networking' started by romol, Nov 7, 2007.

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  1. romol

    romol Thread Starter

    Nov 7, 2007
    I hope you can help me - I'm so frustrated!!
    I just had cable installed for my broadband and had a real headache trying to connect to the internet afterwards, but discovered that I had to lower my laptop's security and then had to reset my router. All was fine until I discovered that my pc won't connect to the internet. It picks up the wireless connection (via a usb adaptor) but won't actually connect to the internet. Somebody suggested uninstalling the usb adaptor drivers then re-installing but that hasn't made any difference.
    Can you help?
  2. rastajonny


    Nov 1, 2007
    when you scan the wireless connections available con you se yours?
    is you usb adapter controlled by you OS or by software?
    have verified that you have the same security in your router configuration and in your wireless adaptor too?
  3. rastajonny


    Nov 1, 2007
    can you see your wireless network?
  4. JohnWill

    JohnWill Retired Moderator

    Oct 19, 2002
    Please supply the following info, exact make and models of the equipment please.

    Make and model of the broadband modem.
    Make and model of the router.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Make/model of your computer.
    Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

    Also, please give an exact description of your problem symptoms, including the exact text of any error messages.

    Start, Run, devmgmt.msc

    Under Network adapters, please tell me all the devices listed. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

    On any problem computer, I'd also like to see this:

    Start, Run, CMD to open a command prompt:

    Type the following command:


    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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