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Wireless Internet ConnectivityProblem - Default Gateway is not Available

Discussion in 'Networking' started by Wrangling_Tech, Apr 6, 2013.

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  1. Wrangling_Tech

    Wrangling_Tech Thread Starter

    Joined:
    Apr 6, 2013
    Messages:
    22
    Hi.
    I have Windows 7 on an ASUS computer.
    I recently got a new router, and from then on I had this problem. I'm not sure if it's the router's fault or it was a coincidence that I started having this problem art that time.

    I have full Internet Connectivity but No Internet Access/ Limited Access for Wireless Network Connection. I am on the internet right now with a cable so the Local Area Connection works fine.

    I troubleshoot and get "DHCP is not Enabled" or "Default Gateway is not Available," or sometimes both. Other times it says it can't detect a problem but there's obviously one! But mostly the problem is the Default Gateway not being available and me not knowing how to fix it.

    I go to CMD and run ipconfig/all, and DHCP is always enabled for Wireless so I'm not sure what the problem is for that.
    DHCP and the Default Gateway both have the same number too.

    I've tried changing my router's IP and Default Gateway numbers and inputting them in Adapter Properties ->Internet Protocol Version 4 TCP/IPv4 Properties but it does not work.

    There was one time it did however! On that day, I had left the router unplugged the whole night the day before. I entered the IPv4 and two tries later, it worked! For about four days, the wireless connection was fine. Then it suddenly returned to Limited Access.

    I've tried the same thing many times again but have not had the same luck.

    Then I tried this into the Administrator's CMD:

    For Resetting WINSOCK entries to installation defaults: netsh winsock reset catalog

    For Resetting IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    For Resetting IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    And restarted the computer.

    It worked. I had Wireless Internet working now, all five little bars of it...except there was a catch. It only worked when the Local Area cable was plugged in. When I plugged the cable out the Wireless went back to Limited Access. It was as if both networks were now linked!! I was happy the Wireless was now working but there really is no point if you already have a cable connected!

    I noticed that in the Wireless Adapter Sharing options, both options in Internet Connection Sharing were checked. Thinking that had something to do with the linked connections, I unchecked both options.

    And my Wireless reverted to Limited Access again no matter if the cable was plugged in. ; (

    I checked the options again but it made no difference anymore. Limited Access was back permanently...which leads to where I am right now.

    I have been dealing with this problem for the past month and I don't know what to do anymore. I would appreciate any help I can get here and will try to supply the necessary details and carry out orders to fix it as best as I can!

    Thanks!
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    can we see the ipconfig /all
    ------------------------------------------------------------------------
    ipconfig /all

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. Wrangling_Tech

    Wrangling_Tech Thread Starter

    Joined:
    Apr 6, 2013
    Messages:
    22
    Here:

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Vere-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : hsd1.il.comcast.net.
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : E0-06-E6-42-7D-5B
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::25fc:386f:1595:50f4%16(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.1.1.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, April 07, 2013 8:43:35 AM
    Lease Expires . . . . . . . . . . : Sunday, April 14, 2013 8:43:35 AM
    Default Gateway . . . . . . . . . : 10.1.1.1
    DHCP Server . . . . . . . . . . . : 10.1.1.1
    DHCPv6 IAID . . . . . . . . . . . : 316671718
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-4E-D5-F8-10-BF-48-25-D4-9F
    DNS Servers . . . . . . . . . . . : 75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : hsd1.il.comcast.net.
    Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Physical Address. . . . . . . . . : 10-BF-48-25-D4-9F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5005:8468:7bdf:e033%15(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.1.1.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, April 07, 2013 8:43:18 AM
    Lease Expires . . . . . . . . . . : Sunday, April 14, 2013 8:43:18 AM
    Default Gateway . . . . . . . . . : 10.1.1.1
    DHCP Server . . . . . . . . . . . : 10.1.1.1
    DHCPv6 IAID . . . . . . . . . . . : 185646920
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-4E-D5-F8-10-BF-48-25-D4-9F
    DNS Servers . . . . . . . . . . . : 75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.hsd1.il.comcast.net.:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.il.comcast.net.
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:8da:23ab:f5fe:fefd(Preferred)
    Link-local IPv6 Address . . . . . : fe80::8da:23ab:f5fe:fefd%11(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    you have a good connection on wireless and ethernet going by the ipaddress - so something is blocking internet access - or DNS issues - if the router is working OK for other devices

    do the following three ping tests
    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ): ​

    In the command prompt window that opens

    Type the following command
    Ping 10.1.1.1
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
  5. Wrangling_Tech

    Wrangling_Tech Thread Starter

    Joined:
    Apr 6, 2013
    Messages:
    22
    Here:

    Ping 10.1.1.1

    Pinging 10.1.1.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 10.1.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    Ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .

    Ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 10.1.1.3: Destination host unreachable.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
     
  6. Wrangling_Tech

    Wrangling_Tech Thread Starter

    Joined:
    Apr 6, 2013
    Messages:
    22
    And yes! The wireless on other devices works fine with this router. It's only my computer.
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,173
    First Name:
    Terry
    Does any device get internet access through the router? Via a Wi-Fi connection? [EDIT: never mind. :)]

    What firewall or security suite is, or ever was, on the system?
     
  8. Wrangling_Tech

    Wrangling_Tech Thread Starter

    Joined:
    Apr 6, 2013
    Messages:
    22
    I have Norton Security Suite and it is in control of the Windows Firewall. I've run scans for any malware or the sort but my computer always comes up clean.
     
  9. Wrangling_Tech

    Wrangling_Tech Thread Starter

    Joined:
    Apr 6, 2013
    Messages:
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    Oh! And McAfee came with the computer but I uninstalled all unused McAfee files laying around when I first got this problem after hearing a rumor that it could be causing the internet loss.
     
  10. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,173
    First Name:
    Terry
    Run the McAfee Removal Tool if you have not yet done so.

    At least one version of Norton has different configurations for wired and wireless, so make sure the wireless part is configured to allow the desired access. If you can't do that quickly I suggest to uninstall it and run the Norton Removal Tool. You can reinstall after testing.
     
  11. Wrangling_Tech

    Wrangling_Tech Thread Starter

    Joined:
    Apr 6, 2013
    Messages:
    22
    Alright. I've run McAfee Removal Tool and restarted. I've uninstalled Norton Security Suite (after not being able to find how to change the wireless features) and run Norton Removal Tool. Then restarted as well. The little yellow triangle with the exclamation mark still covers the wireless bars though.
     
  12. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    can you now do the ping tests again and post an ipconfig /all

    Safemode with networking
    with a cable connected from PC to router
    check the cable - see if there is a light on the router associated with the cable port used , also check if you have a green/yellow light on the PC LAN port (some PCs do not have any lights on the LAN port - so ignore)
    - try safemode with networking
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode with networking - see if that works
     
  13. Wrangling_Tech

    Wrangling_Tech Thread Starter

    Joined:
    Apr 6, 2013
    Messages:
    22

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Vere-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : hsd1.il.comcast.net.
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : E0-06-E6-42-7D-5B
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::25fc:386f:1595:50f4%16(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.1.1.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, April 07, 2013 10:42:45 AM
    Lease Expires . . . . . . . . . . : Sunday, April 14, 2013 10:42:45 AM
    Default Gateway . . . . . . . . . : 10.1.1.1
    DHCP Server . . . . . . . . . . . : 10.1.1.1
    DHCPv6 IAID . . . . . . . . . . . : 316671718
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-4E-D5-F8-10-BF-48-25-D4-9F
    DNS Servers . . . . . . . . . . . : 75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.il.comcast.net.
    Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Physical Address. . . . . . . . . : 10-BF-48-25-D4-9F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.hsd1.il.comcast.net.:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.il.comcast.net.
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    And the Pings... I'm having trouble copying and pasting so I'll post screenshots.
     
  14. Wrangling_Tech

    Wrangling_Tech Thread Starter

    Joined:
    Apr 6, 2013
    Messages:
    22
    Ping Screenshots
     

    Attached Files:

  15. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    can we see an ipconfig /all from one of the working PCs
     
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