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wireless internet connects but will not load websites!

Discussion in 'Networking' started by machettos, Dec 23, 2010.

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  1. machettos

    machettos Thread Starter

    Joined:
    Dec 23, 2010
    Messages:
    4
    My family has a wireless network set up for the house which i have used without any problems many many times before. I got back home last week and connected to the network without a glitch, but have been unsuccessful in loading any pages at all. The only thing that has changed since using the network last time is that my BullGuard security subscription has run out, not sure if that should make a difference. My brothers can still use the network as normal and my computer seems to be the only one having trouble. Its a Toshiba Satellite Pro L300 and runs with Windows XP. Im not exactly a computer wizz but ive tried the basic 'diagnose connection problems' and double checked what it told me too, but still no luck. any help would be hugely appreciated, cheers
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
  3. TerryNet

    TerryNet Moderator

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    Messages:
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    First Name:
    Terry
    I know nothing about BullGuard, but some security applications now as a security precaution block internet access if their data definitions get too far out of date.
     
  4. machettos

    machettos Thread Starter

    Joined:
    Dec 23, 2010
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    Yeah I uninstalled BullGuard but the problem is still there, its driving me insane! Any other ideas of what might be causing it?
     
  5. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
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    First Name:
    Terry
    Please show the following ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following commands:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    ping <your IP address, which you get from the above>

    ping <the Default Gateway address>

    ping 69.147.125.65

    ping yahoo.com

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  6. Phantom010

    Phantom010 Trusted Advisor

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    Messages:
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  7. machettos

    machettos Thread Starter

    Joined:
    Dec 23, 2010
    Messages:
    4
    here are the results Terry
    --------------------------------------------------------------------------------------------------------------

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Michael Sawyer>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Michael
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : BigPond

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : BigPond
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Ad
    apter
    Physical Address. . . . . . . . . : 00-22-69-59-2A-03
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 10.0.0.6
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 10.0.0.138
    DHCP Server . . . . . . . . . . . : 10.0.0.138
    DNS Servers . . . . . . . . . . . : 10.0.0.138
    Lease Obtained. . . . . . . . . . : Sunday, 26 December 2010 2:38:07 PM
    Lease Expires . . . . . . . . . . : Monday, 27 December 2010 2:38:07 PM

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast E
    thernet NIC
    Physical Address. . . . . . . . . : 00-1E-33-65-66-02

    C:\Documents and Settings\Michael Sawyer>ping 10.0.0.6

    Pinging 10.0.0.6 with 32 bytes of data:

    Reply from 10.0.0.6: bytes=32 time<1ms TTL=128
    Reply from 10.0.0.6: bytes=32 time<1ms TTL=128
    Reply from 10.0.0.6: bytes=32 time<1ms TTL=128
    Reply from 10.0.0.6: bytes=32 time<1ms TTL=128

    Ping statistics for 10.0.0.6:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\Michael Sawyer>ping 10.0.0.138

    Pinging 10.0.0.138 with 32 bytes of data:

    Reply from 10.0.0.138: bytes=32 time=1ms TTL=64
    Reply from 10.0.0.138: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.138: bytes=32 time<1ms TTL=64
    Reply from 10.0.0.138: bytes=32 time<1ms TTL=64

    Ping statistics for 10.0.0.138:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms

    C:\Documents and Settings\Michael Sawyer>ping 69.147.125.65

    Pinging 69.147.125.65 with 32 bytes of data:

    Reply from 69.147.125.65: bytes=32 time=318ms TTL=45
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 69.147.125.65:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 318ms, Maximum = 318ms, Average = 318ms

    C:\Documents and Settings\Michael Sawyer>ping yahoo.com

    Pinging yahoo.com [72.30.2.43] with 32 bytes of data:

    Reply from 72.30.2.43: bytes=32 time=255ms TTL=48
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 72.30.2.43:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 255ms, Maximum = 255ms, Average = 255ms

    C:\Documents and Settings\Michael Sawyer>
    -------------------------------------------------------------------------------------------------------------------------

    Phantom, i ran the BullGuard Uninstall tool and it said it had been successfully uninstalled, however i then searched my computer for any files or folders containing the word "BullGuard" and the 'BullGuard Backups" folders are still on my hardrive, not sure if thats important?

    cheers
     
  8. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Please click HERE to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    IMPORTANT: Do not fix anything


    (Use a USB flash drive... or boot into Safe Mode with Networking).
     
  9. machettos

    machettos Thread Starter

    Joined:
    Dec 23, 2010
    Messages:
    4
    thanks, heres the log.
    -------------------------------------------------------------------


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:22:05 PM, on 26/12/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\acs.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
    C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\ddwmon.exe
    C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Atheros\ACU.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\WINDOWS\system32\TPSBattM.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Microsoft ActiveSync\wcescomm.exe
    C:\Documents and Settings\All Users\Application Data\Macrovision\FLEXnet Connect\6\ISUSPM.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\PROGRA~1\MICROS~3\rapimgr.exe
    C:\WINDOWS\system32\TODDSrv.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\WINDOWS\system32\WISPTIS.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32Info.exe
    E:\misc\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://login.live.com/login.srf?wa=...il.live.com/default.aspx?n=994456022&id=64855
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
    O4 - HKLM\..\Run: [DDWMon] C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\\ddwmon.exe
    O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [ACU] "C:\Program Files\Atheros\ACU.exe" -nogui
    O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start
    O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
    O4 - HKCU\..\Run: [ISUSPM] "C:\Documents and Settings\All Users\Application Data\Macrovision\FLEXnet Connect\6\ISUSPM.exe" -scheduler
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Michael Sawyer\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O23 - Service: Atheros Configuration Service (ACS) - Atheros - C:\WINDOWS\system32\acs.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
    O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\WINDOWS\system32\TODDSrv.exe

    --
    End of file - 9592 bytes
     
  10. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Unfortunately, there's nothing in your log to explain your issue. :(
     
  11. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,257
    First Name:
    Terry
    You seem to have good communication with the router, but 75% of the pings to Yahoo! are lost. I was ready to say there is a problem with ISP or modem or maybe router. But then I reread and see that others have good internet access with the same equipment.

    We've seen a lot of problems with the Atheros AR5007EG (and AR5007) adapter lately. Mostly with WPA2 encryption, some with WPA, and some no matter what. Use Device Manager to update the driver for the wireless adapter. If that doesn't help, install the latest wireless driver from the laptop manufacturer's web site. If that doesn't work try w/o encryption on the router, and then try other encryptions. Please let us know the results of your attempts, as we are trying to get a better handle on the issues.
     
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