Wireless internet not working correctly

[kmccormick]

Hi, I'm looking for help, I've tried everything I know to do.
We have two laptop computers and our Tivo hooked up to use the wireless internet through our cable company with a Belkin router. Over Christmas we got a camera that emails directly from it, and it told us to press the WSP button on the Belkin router. The camera magically worked, however our computers did not work anymore! After an hour long phone call to Belkin, I got one of my computers to work normally again. However the 2nd laptop won't connect to the internet and our tivo isn't picking it up either, which mean our shows are not recording.

Please help, any advice? Also, I'm using two apple computers. When I attempt to hook up the airport network, it says "unable to join the network."

Thanks in advance for the help! We've got to get back wireless soon!

 

[etaf]

i would suggest you log into the router and disable the wireless security WPS
http://en-us-support.belkin.com/app/answers/detail/a_id/75/~/disabling-wps-on-the-router
and then set up manually

and then set the security to None / disable and then make sure everything connects to the open wireless network - you may need to remove any stored wireless profiles - i dont know the mac well enough to advise

Then once all working you can go back into the router and add wireless security - then reconnect the device and enter the security code to connect

 

[kmccormick]

Thanks, we will try that tonight!