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Wireless internet not working

Discussion in 'Networking' started by supportplease, Sep 30, 2012.

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  1. supportplease

    supportplease Thread Starter

    Joined:
    Sep 20, 2012
    Messages:
    5
    Hi, I have a Toshiba Satellite Pro L300D laptop. The internet works fine when it's connected with a LAN cable. With the wireless however, the laptop connects successfully but there is no internet connection. I have had this problem previously, but it was solved when I updated the Atheros driver. However, I have just moved to a new place and the same thing has happened again! This time though, the updates (from Toshiba and Atheros) haven't managed to fix the problem. Thank you in advance!

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Jack-laptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : lan

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
    Physical Address. . . . . . . . . : 00-24-D2-9E-53-8D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::30bc:ea20:4d0f:1a5f%12(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.26.95(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 285222098
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-4B-76-B4-00-1E-33-C8-EF-81
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-1E-33-C8-EF-81
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::a0d3:3380:de36:fc19%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.90(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 30 September 2012 18:28:13
    Lease Expires . . . . . . . . . . : 01 October 2012 20:18:38
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 167779891
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-4B-76-B4-00-1E-33-C8-EF-81
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    63,350
    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG etc


    have a read below and see if anything there can help

    ------------------------------------------------------------------------
    Atheros Wireless Adapter - AR5007EG & AR5007

    Over the last couple of years we have been seeing a lot of problems with the above adapters, mainly concerning WPA and WPA2 encryption and mainly on windows Vista.
    We have seen just a couple of issues on other windows operating system, windows XP and windows 7.

    Windows XP:- A driver update has resolved the issue
    Windows 7 :- No conclusive results for a fix

    The wireless adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

    Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
    Please post back a reply here, and let us know if that works or does not work.
    If you post back the make and exact model of the router - we can advise how to disable the wireless security

    Here are a number of possible solutions

    --- 1) In Device Manager right click on the wireless adapter and "update driver."

    --- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section,

    If you post a reply here with the Make and EXACT model of your PC, along with the windows version you are running. we will see if we can find a link to the driver and will post a reply with the link here.

    --- 3) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue

    --- 4) The majority of members, have now used the drivers from the atheros driver site, which has resolved the issue.
    - see below for direct links for windows vista and the link for all Atheros adapters and supported operating systems


    AR5007
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007 and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    AR5007EG
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007EG and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    Drivers for the other windows operating system
    http://www.atheros.cz/atheros-wireless-drivers.php
    You need to look down the page for your particular adapter model and then look across the columns to find your windows version.
    Now click on the blue tick mark in the column under your windows version.
    This will open another page for that particular adapter and that windows version.

    Now click on the download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

    Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

    Please post a reply here , and keep us informed of the situation and how you finally resolved the issue.

    To install the driver you will need to do the following

    Extract the downloaded zip file into a folder on the PC
    then

    For Vista;
    > Start Globe
    > Control Panel
    > System and maintenance
    > Scroll down to Device manager
    > network adaptors, click on the + >
    > Right click on the AR5007(EG) Adapter
    > click on Update Driver Software...
    > click on Browse my computer for driver software
    > click on the Button Browse...
    > Locate the folder you extracted the downloaded zip file to
    > Next
    Click OK and Windows will install the driver for you.

    For XP;
    http://www.ehow.com/how_6669386_update-network-adapter-drivers.html

    ------------------------------------------------------------------------
     
  3. supportplease

    supportplease Thread Starter

    Joined:
    Sep 20, 2012
    Messages:
    5
    Yes I used to have Norton anti-virus. I have tried the recommended solutions, except for disabling the wireless security, because I don't know how to! Is it worth buying a USB wireless adapter?
     
  4. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    63,350
    I would remove norton using the removal tool - see below

    did you install the driver from the atheros site

    it maybe if we cannot find a reason and the software on the PC is not the cause

    lets also try safemode with networking - does not always work with wireless

    - try safemode with networking
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode with networking - see if that works
    ------------------------------------------------------------------------
    Norton Removal Tool
    I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
    https://www-secure.symantec.com/nor...t=Norton Core&pvid=f-core-cur&version=current

    All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
    http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

    --------------------------------------------------------------
     
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