1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Wireless internet Slow* on laptop, but fine on all other devices.

Discussion in 'Networking' started by symphonide, May 3, 2015.

Thread Status:
Not open for further replies.
  1. symphonide

    symphonide Thread Starter

    May 3, 2015
    So as of last night, my laptop has been having connection issues using the same wi-fi that I've been using for months.
    My internet is part of my rent with the building I live in, but have never had an issue before this.

    Most* websites will load instantly, or within a second, unless there are images or videos on the page.
    However, all videos, images, and online games are nearly unresponsive. Videos on youtube immediately drop to the lowest quality, and will take a very long time to load fully (up to 30 minutes for a 5 minute video). Images also load incredibly slowly.
    I've tried to do a speed test, but the test fails after the ping check due to lack of a connection.

    All my other devices are perfectly fine, including phone, tablet, multiple gaming systems. Netflix on my PS3 also has absolutely no issues loading quickly with high quality. My friend's laptop, when using the same connection, seems to have full and proper speeds.

    I've looked around on this forum at similar posts, and have already re-installed my wireless drivers. The problem persists.

    Any help or guidance would be greatly appreciated! :)

    EDIT: Speedtest finally worked
  2. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    Lets see an xirrus screen shot please - see below

    also try


    Uninstall and allow windows to re-install the adapter and Driver
    goto the device manager > Network Adapters > click on the [+] to show all the adapters

    right click on the adapter and from the menu

    remove/uninstall the adapter

    Now restart the pc and allow windows to detect new hardware and re install the adapter and the driver

    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file to the faulty PC and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    enter you details
    Download this file "DOWNLOAD WI-FI INSPECTOR Vx.xx "
    ( the site now appears to allow webbased emails like gmail, hotmail, outlook and yahoo now )

    There is also a xirrus gadget, But that does not have all the fuctionality "DOWNLOAD GADGET Vx.xx

    Alternative links - Use the links below

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You will need to have NET Framework installed for the WiFi Inspector to function.
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    To post a screen shot of the active window.

    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    see here

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1147681

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice