1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Wireless issue causing Blue Screen of Death?

Discussion in 'Networking' started by gazmond, Dec 18, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. gazmond

    gazmond Thread Starter

    Joined:
    Jan 14, 2009
    Messages:
    18
    hi, am having trouble with my laptop (Dell Inspiron) using Belkin router and dongle. It works fine in my office where the router is but when I go ito the lounge the connectivity is completely rubbish. When I try and run diagnoistics and repair, I get the blue screen of death with the error code of Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: d1
    BCP1: 00000018
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 92DA1A03
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1


    I assume that the issue is being caused by something but have no idea what or how to fix.

    any idea or suggestions would be appreciated!

    Cheers

    Garry
     
  2. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    How far away is the lounge from the router? It could just be due to walls and whatever else.
     
  3. gazmond

    gazmond Thread Starter

    Joined:
    Jan 14, 2009
    Messages:
    18
    not far at all (15m) and I have only had the problem in the last week or 2 whereas has been fine for months previously.

    Both router and dongle are N too.
     
  4. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    What does Windows say your connection strength is in the lounge?
     
  5. gazmond

    gazmond Thread Starter

    Joined:
    Jan 14, 2009
    Messages:
    18
    usually good or fair or about 70db
     
  6. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,245
    First Name:
    Cody
    Have you tried resetting the wireless router?
     
  7. gazmond

    gazmond Thread Starter

    Joined:
    Jan 14, 2009
    Messages:
    18
    no because it works fine when I am in the office and my girlfriend has no issues with her netbook when in the lounge so figured something wrong with my laptop or dongle. have done the usual turn off and unplug though.
     
  8. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,562
    First Name:
    Terry
    Is the "dongle" a USB wireless adapter? If so, how does it work now on the netbook in the lounge?
     
  9. gazmond

    gazmond Thread Starter

    Joined:
    Jan 14, 2009
    Messages:
    18
    yes it is a USB adaptor but actually have not used it with the netbook....... will have to try and see if that isolates the issue....
     
  10. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,355
    First Name:
    Wayne
    can we see an xirrus screen shot and see the wireless strength and landscape - post a shot from both positions and make sure we know which is which


    ------------------------------------------------------------------------
    {run Xirrus Wi-Fi Inspector} Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
    Then run and install the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
     
  11. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/969271

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice