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wireless keyboard and mouse, but only mouse isn't working

Discussion in 'Hardware' started by elle-z, Sep 17, 2017.

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  1. elle-z

    elle-z Thread Starter

    Joined:
    Sep 17, 2017
    Messages:
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    my wireless mouse isn't working after i plugged the receiver in an HP laptop. the keyboard is still working, only the mouse isn't working. hope you can help me, i'm so helpless right now. Thank you in advance.

    PS. it is a wireless keyboard and mouse set
     
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,804
    First Name:
    Jim
    Most common cause would be the batteries or the devices are no longer in sync. Most units have a button on the bottom to sync with the receiver. Check the hardware User Manual for specifics.

    If that doesn't work, test the entire setup on another computer. That will confirm a hardware or configuration issue.
     
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