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Wireless keyboard keys repeat,, mouse is jerky

Discussion in 'Hardware' started by cullism, Apr 16, 2018.

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  1. cullism

    cullism Thread Starter

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    I have a new HP Wireless Keyboard and Mouse. My problemm is that the keys repeat (see problemm) and sometimes keystrokes don't regiister. The mouse is jerky. I have contacted HP Support but noone of theeir suggestions have helped. I have tried varying thee sppeed of repeats, etc., but it hasn't made a difference. My OS is Windows 10. I have attached images off the keyboard and mouse settttttings as they are at the moment. Is my keyboard faulty? I have had many keyboards over the years and this is the first one to cause me problems straight away.
     

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  2. flavallee

    flavallee Trusted Advisor

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    Move both "Character repeat" sliders in the middle, then apply the change.
    See if that helps.

    I'm assuming you have a desktop/tower and not a laptop/notebook.
    Make sure there's a somewhat clear line-of-sight between the USB receiver unit and the keyboard/mouse.
    A USB extender cable can be helpful in doing that.

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  3. cullism

    cullism Thread Starter

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    Thanks fort your advice. Shortly after posting my problem I gave up in disgust and returned the keyboard and mouse, replacing them with a Logitech set. So far (a couple of hours) I haven't had the same problem with the keyboard but the mouse sometimes becomes jittery. I will see how I go after a few days and, perhaps, buy a new mouse pad.
     
  4. flavallee

    flavallee Trusted Advisor

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    A Logitech K520 keyboard and Logitech M310 mouse is the wireless set that I use.
    Its receiver unit is on the end of a USB extender cable so it's in clear line-of-sight of both devices.
    That setup works fine for me and prevents any lag time from occurring.
    And they're plug-and-play and require no software be installed.

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  5. cullism

    cullism Thread Starter

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    If my jittery mouse problem persists I will look for a USB extender cable. I have had loys of wireless keyboards and mice (mouses) over the years and have never had this problem before. Does it make any difference whether the USB port is USB3 or USB3?
     
  6. flavallee

    flavallee Trusted Advisor

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    Frank
    The receiver unit on my wireless set is USB 2.0, so its extender cable is connected to a USB 2.0 port.
    Depending on whether your receiver unit is USB 2.0 or USB 3.0 should determine which USB port you connect it to.

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