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Discussion in 'Virus & Other Malware Removal' started by satbahadur, Jan 30, 2013.

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  1. satbahadur

    satbahadur Thread Starter

    Joined:
    Jan 30, 2013
    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) M processor 1400MHz, x86 Family 6 Model 9 Stepping 5
    Processor Count: 1
    RAM: 1023 Mb
    Graphics Card: ATI MOBILITY RADEON 9600 Series, 32 Mb
    Hard Drives: C: Total - 38153 MB, Free - 14145 MB;
    Motherboard: Hewlett-Packard, 0890
    Antivirus: None

    A week ago I removed mcafee from my computer and I noticed that my System Restore, help and support stopped working, somehow I downloaded sp3 and installed the required files both started working. Now when I click on network places a blank window screen opens there is no images showing my wireless connection and when right click for properties nothing happens. Lastely the connected icon and security center icon are missing on taskbar. Please help
     
  2. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,242
    First Name:
    Cody
    Hello satbahadur,

    First, let's make sure McAfee was completely removed.

    Download and run the McAfee Removal Tool.

    -------------------------------------------

    Click Start then Run.

    Type devmgmt.msc and hit Enter.

    Click the + next to the pane Network Adapters so it expands, showing all installed hardware.

    Take a screenshot of this window and attach the file in your next post.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.

    If you have no internet connection on the problem PC, transferring the screenshot via flashdrive or CD to a working computer is possible. If this is not practical for you, a detailed listing of the requested information will suffice, along with reports of any ! ? or X's next to the entries.
     
  3. satbahadur

    satbahadur Thread Starter

    Joined:
    Jan 30, 2013
    Messages:
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    Hi Mr. Shooter
    First Thanks for your quick reply. I did downloaded the Mcafee removal tool and I used it. As suggested here is the screen shot of Device Manager
    Satbahadur
    Note: The Mcafee tool I was unable to use geek site I used Mcafee site. The geek site is not appropriate.

    [​IMG]
     

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  4. satbahadur

    satbahadur Thread Starter

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    Taskbar and Start Menu Properties when opened under Taskbar customize all past items have folder icon no real icons when indicated always show nothing happens on the notification area. Next windows Update, Security Center, Network icons are missing sending attachment snapshots Please help
     

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  5. satbahadur

    satbahadur Thread Starter

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    When I close Internet a Error Message appears on Desktop like this see attachment please help

     

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  6. AtlBo

    AtlBo

    Joined:
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    Messages:
    678
    I have only a suggestion. Perhaps you could download and install an XP theme. Make sure it is one with icons. Then select it from desktop properties and check to see if the icons appear in taskbar properties...
     
  7. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
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    Messages:
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    First Name:
    Cody
    Hello satbahadur,

    It looks like the drivers are installed and working for your networking devices, though it wouldn't hurt to download the latest just in case.

    You will need to go to the manufacturer's website and download the appropriate driver for the network device you use (I see there are two there).

    If you need help with this, please let me know and supply the make and model of your network cards (if you know them).

    ----------------------------------------

    Do you have internet access? Or is the problem simply that the icons do not appear?

    ----------------------------------------

    You should also download and install an antivirus program. I suggest Microsoft Security Essentials, though there are other free alternatives.

    ---------------------------------------

    Lastly, what did you mean by "the geek site is not appropriate"?

    Did the download not work for you using that link?

    MajorGeek is a reputable and reliable website.
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,348
    I've merged all three of your threads together. The error message and other symptoms are indicative of malware on the machine.

    Please do not start any more individual threads for symptoms.

    Please download DDS by sUBs to your desktop from the following location:

    http://download.bleepingcomputer.com/sUBs/dds.scr

    Double-click the dds.scr file to run the program.

    It will automatically run in silent mode and then you will see the following note:

    "Two logs shall be created n your Desktop".

    The logs will be named dds.txt and attach.txt.

    Wait until the logs appear and then copy and paste their contents in your post.


    Please download GMER from: http://www.gmer.net

    Click on the "Download EXE" button and save the randomly named .exe file to your desktop.

    Note: You must uninstall any CD Emulation programs that you have before running GMER as they can cause conflicts and give false results.

    Double click the GMER .exe file on your desktop to run the tool and it will automatically do a quick scan.

    If the tool warns of rootkit activity and asks if you want to run a full scan, click on No and make sure the following are unchecked on the right-hand side:

    IAT/EAT
    Any drive letter other than the primary system drive (which is generally C).

    Click the Scan button and when the scan is finished, click Save and save the log in Notepad with the name ark.txt to your desktop.

    Note: It's important that all other windows be closed and that you don't touch the mouse or do anything with the computer during the scan as it may cause it to freeze. You should disable your screen saver as if it comes on it may cause the program to freeze.

    Open the ark.txt file and copy and paste the contents of the log here please.
     
  9. satbahadur

    satbahadur Thread Starter

    Joined:
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    Messages:
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    Hi Mr. Shooter

    I have opened a thread in Virus Removal I received a reply from Kevin and I have sent logs to him

    ---------------------------------------

    Next I have updated the drivers of Network adapters but nothing happened

    -----------------------------------------

    The Geek Site made me to download a advertised scan program first and then to allow me to download the requested one that's why? I said Geek not appropriate I beleive what you say but I had bad expreince with the same Geek anyway I was scussful removing Mcafee completely

    ------------------------------------------

    I have noticed that all the services have appeared but still the problem of Wireless Network exist and Windows update too

    I hope something will come out from Kevin

    Thanks for your continued attention
     
  10. satbahadur

    satbahadur Thread Starter

    Joined:
    Jan 30, 2013
    Messages:
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    Hi Mr. Shooter
    In my last reply on 01-Feb-2013 I indicated that I have opened a thread in Virus and Malware and Mr. Kevin is helping.

    As previously indicated of my three problems. Since then the error message has gone, The drivers of Network
    Devices which I tried to update through manufactures was unsuccessful and I am not sure if that would have helped. My connection is working but sans the Network Places where the Icons of connection are missing and icon on notification area plus I am unable to open Security center and windows update utilities.

    In the end the Virus and Malware removal is still not resolved.

    Therefore the Network, Security Center and Windows Update problem still persists Please help and advice

    Thanks

    Satbahadur
     
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