Wireless not working, wired works

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jgfan1972

Thread Starter
Joined
Nov 24, 2011
Messages
1
Hello,

I am having an issue with the wireless on my laptop. It started out as all network connectivity last night but I was able to get the wired networking up and running by using sfc /scannow. I have tried a couple ways to reinstall the drivers for the wireless card, which is missing from the device manager and I get 2 errors depending on how I attempt to install the. On to the specifics. Here is the TSG info:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3892 Mb
Graphics Card: Intel(R) Graphics Media Accelerator HD, 1722 Mb
Hard Drives: C: Total - 59999 MB, Free - 13278 MB; D: Total - 235141 MB, Free - 234034 MB;
Motherboard: Dell Inc., 0TKV96
Antivirus: CenturyLink™ Online Security 9.01, Updated and Enabled

This in on a Dell Inspiron 1764, the wireless is listed on the Dell website as 1520 WLAN half mini card. I downloaded the driver package from Dell and when I run the install at makes it about 2/3 of the way and then I get this error "ERROR "HARP_REL_5_3 828" has occured and Setup cannot continue". If I got to device manage and try to update the driver for the "network controller" I have to point Windows to the folder aand then I get this error "The specified procedure cound not be found"

Any help would be greatly appreciated, and thank you in advance.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
HARP_REL_5_3 828
not much documented on that error other than a HP forum entry which commented on wrong driver

using the service tag number on the machine (please post the service tag number) - are you sure you have the correct driver
can we see a screen shot for the device manager and also see below for how to identify hardware - may help make sure we have the correct driver

right click on the device with a yellow!
Properties
Click on the Details Tab
Under Property - drop down
Select hardware ids
Right click and select all.
Then right click again and select copy.
Copy and paste that here.

The Hardware ID's. VEN & DEV. Look them up here.
http://www.pcidatabase.com/


------------------------------------------------------------------------
Device Manager
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

windows key and pause Key should open to allow device manager to be seen on laptops may need to use windows key + FN key + Pause Key
if not then

Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
------------------------------------------------------------------------
 
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