Wireless printing problem.

[mewitham89]

I have a printing problem using my wireless printer(Lexmark Z2400 series). I have an MSI Wind Netbook with XP Home Edition SP3. I have a wireless router module attached to my Actiontec M1000 DSL Modem.

My problem is that when I start a print job it will go to 99%, with the printer spitting out the document completed. The document remains, as the computer is concerned not complete. When I go to cancel the document it shows that it is deleting it, but remains in that state. If I try to start another print job the previous print job will start again. This doesn't allow me to print the current job. I have visited the Lexmark Website and followed their troubleshooting advice with no results. I contacted their support staff and they have not replied with any help. I don't seem to have this problem if my computer is connected to the printer via the USB Port, but I wish to print wirelessly because i have 3 students in the house using laptops with wireless connections who need to share the printer also.

 

[JohnWill]

Have you tried stopping the print spooler service, then navigating to C:\WINDOWS\system32\spool\PRINTERS and deleting all the files, then starting the print spooler service again?

 

[mewitham89]

Thanks Johnwill for the advice, unfortunately this does not solve the problem. Once I start another print job the whole situation starts over again.

 

[JohnWill]

See if this solution helps.

http://www.fixya.com/support/t306022-lexmark_x6170_stops_printing_99

I think this problem is also applicable for a number of other printers. The symptom is that the spooler in windows displays a progress for 99%. If you want to delete the job from the queue, you could end up restarting the print spooler.

The solution is rather simple (it took me a while to find out though).

If you go to the properties for your printer and click on the tab <advanced> and on the button <print processor>, just select the [winprint] processor instead of the manufacturer processor (in my case lexmark...). In the right pane select one of the [NT EMF...] processors and this should do the trick.
ALSO disable the bidirectional support on the <ports> tab...

As I thought the problem lies in the signal which has to be send back from the printer to the processor that the job has finished. As there is now way for the printer to send back the signal over the same printing port (RAW/9100), the spooler still thinks the job hasn't finished.
I searched the technet site and found some notes where a similar problem is described. In the case a problem like this occurs (apparently only with printers which use their own software and need bidirectional support...) they (the dark side) advises to use a Microsoft driver instead...

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