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Wireless router internet light off

Discussion in 'Networking' started by tree0204, Jan 31, 2013.

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  1. tree0204

    tree0204 Thread Starter

    Joined:
    Jan 31, 2013
    Messages:
    3
    I have a netgear MR814 router that is not connecting to the internet. A few days ago my wireless was SO slow that I disconnected and did a powercycle (which usually works when wireless drops off now and then) but then it did not connect to the modem anymore. The ports 1, 4, wireless, and power lights are on but the internet light is off. I know it's not a modem problem because I can hardwire the modem to my laptop and get on internet. I've tried a few things suggested on this forum and elsewhere (maybe I shouldn't have messed with it?) but nothing has worked to resolve the problem. When I am connected to the router I cannot access the routerlogin and the ipconfig/release/renew shows that wireless lan media is disconnected. The router is a bit old too so maybe it's just dying on me? Does that happen? I can follow most instructions but have no real knowledge of computers, etc., so any help would be appreciated! :)

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  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,849
    yes

    whats the make and model of the modem

    connected with a cable to the modem post an ipconfig /all - see below
    and then with the router connected to the modem and a pc connected by cable to the router post and ipconfig /all

    make sure we know which is which
    and do a power cycle when making the changes - see below

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    This should work for all windows version, XP, Vista, W7
    Hold the Windows key and press R
    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    then type CMD

    then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------

    How to power cycle

    “power cycle” process to reboot or reset the modem/router
    • Switch off all the devices modem, router and computers also unplug their power cables.
    • Wait at least 1 to 5 minutes,
    • Plug the power cords back in, but don’t switch them on.
    • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
    • Next switch on the router (if a separate device) and then wait for a few minutes for it to settle and all the lights to become stable.
    • Now turn on your computer, You should now be able to access the Internet.
    ------------------------------------------------------------------------
     
  3. tree0204

    tree0204 Thread Starter

    Joined:
    Jan 31, 2013
    Messages:
    3
    Modem info:
    Cisco 2100 cable modem
    MAC 00252ED63236
    S/N226295454
    ISP: Time Warner Cable

    I don't have a phone (landline) hooked up to my cable. But here is the info I got from running the commands:

    Just connected to modem:

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Soubak-HP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 78-E3-B5-62-BB-09
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e80d:71ec:17cd:a983%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 24.136.84.40(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.192
    Lease Obtained. . . . . . . . . . : Thursday, January 31, 2013 10:30:02 AM
    Lease Expires . . . . . . . . . . : Friday, February 01, 2013 2:24:44 AM
    Default Gateway . . . . . . . . . : 24.136.84.1
    DHCP Server . . . . . . . . . . . : 76.85.238.41
    DHCPv6 IAID . . . . . . . . . . . : 343466933
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-6F-73-93-AC-81-12-C7-E5-92
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8188CE 802.11b/g/n WiFi Adapter
    Physical Address. . . . . . . . . : AC-81-12-C7-E5-92
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Connected with router:

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Soubak-HP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 78-E3-B5-62-BB-09
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e80d:71ec:17cd:a983%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, January 31, 2013 3:21:21 PM
    Lease Expires . . . . . . . . . . : Thursday, February 07, 2013 3:21:22 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 343466933
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-6F-73-93-AC-81-12-C7-E5-92
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8188CE 802.11b/g/n WiFi Adapter
    Physical Address. . . . . . . . . : AC-81-12-C7-E5-92
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Any suggestions?
     
  4. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,504
    If you can't access the router, even though you have an IP configuration, reset the router to factory defaults and see if that coaxes a little longer life from it.
     
  5. tree0204

    tree0204 Thread Starter

    Joined:
    Jan 31, 2013
    Messages:
    3
    That was the first thing I did... If that doesn't work, is the router dead?
     
  6. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,504
    99.9% dead. You can try unplugging the router for several hours and then try the reset to factory defaults again, but that is the last glimmer of hope.
     
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