1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Wireless says connected, but cannot access internet sites

Discussion in 'Networking' started by cmathies, Apr 14, 2010.

Thread Status:
Not open for further replies.
  1. cmathies

    cmathies Thread Starter

    Jan 27, 2010

    A few months ago, I was having a problem where when I tried to access the wireless internet on my laptop, it said it was connected, but wouldn't let me access any sites. I fixed this problem by updating my internet security, and it let me access sites again.

    I am now having this problem again, however, updating my internet security does nothing to resolve the problem.

    The internet is working on my desktop comupter, which is connected via a cable. It is just the wireless internet on my laptop that is not working.

    The issue I think may be this:

    I usually use my laptop at home, connected to the wireless here. Yesterday, I took my laptop to university and connected it to the wireless there. When I brought it home and connected back to my home's wireless, that was when I could no longer access internet sites.

    As I said, it is saying that it is connected, and that I have good signal strength, so there is no reason I shouldn't be able to access sites. When I try and diagnose the problem it says there is nothing wrong.

    Please help!


    Caitlin :(
  2. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    Try a System Restore to when it was working.

    Can you get internet access on the laptop with an ethernet connection?

    For an attempted connection please show ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:


    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/916757

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice