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Wireless Service Not Running

Discussion in 'Networking' started by Smokeysylve, Apr 19, 2016.

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  1. Smokeysylve

    Smokeysylve Thread Starter

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    I have a older laptop, HP Pavillion G7 series, came with Windows 7 and I just upgraded to Windows 10. Never had a problem with Internet but now I do!! It's telling me I'm missing protocols and a bind in the registry is not correct. I'm a computer science student and I played around with it but I've hit a dead end and have no clue where to go now! Any ideas???
     
  2. flavallee

    flavallee Trusted Advisor

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    What's the complete model number of that HP Pavilion g7 series laptop?
    (A dash and additional characters after g7 will comprise the complete model number)

    What's the exact product number(P/N) on it?

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  3. Smokeysylve

    Smokeysylve Thread Starter

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    OS Build: 10586.104

    Product ID: 00326-10000-00000-AA391

    Processor: AMD Phenom(tm) II P650 Dual Core Processor 2.60 GHz

    64-bit operating system, x64-based processor
     
  4. flavallee

    flavallee Trusted Advisor

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    That's not the information I asked for.
    Look at the labels/stickers on the bottom of the case.

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  5. flavallee

    flavallee Trusted Advisor

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    No, that doesn't help.

    Remove that image from post #5 so someone else here doesn't see it and then try to use that product key illegally.

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  6. Smokeysylve

    Smokeysylve Thread Starter

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    I'm not sure what you're asking for sir. I don't have the original package it came in Ive had my computer for about 2-3 years now
     
  7. flavallee

    flavallee Trusted Advisor

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    Every HP desktop and laptop has a product number(P/N) on it, and is what we usually use to correctly identify it and its hardware.

    Go into the Device Manager, then expand the Network Adapters heading.
    What's the exact description of the devices listed there?
    Double-click each of those devices to open its properties window, then select the "General" tab.
    Does it show each device as working properly?

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  8. Smokeysylve

    Smokeysylve Thread Starter

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    Okay. Everything seems to be working properly. The wifi adapter, family controller And all the WAN Miniports are all working!!
     
  9. Smokeysylve

    Smokeysylve Thread Starter

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    By the way thank you for your service!! Just noticed you are a vet!! I thank you tremendously for fighting for my freedom!! *tips hat*
     
  10. flavallee

    flavallee Trusted Advisor

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    You're not able to get an active internet connection with both ethernet and wireless?

    What's the description of the ethernet and wireless devices, and what's the driver version for each one?

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    An upgrade from Windows 7 to Windows 10 doesn't always go smoothly, which is one reason why I prefer to do a clean install of Windows 10.

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  11. flavallee

    flavallee Trusted Advisor

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    Thank you!
    I was a field artillery officer and served in Vietnam for 4-1/2 months as a forward observer before getting wounded.
    My youngest grandson chose to follow in my footsteps and will be deploying to Afghanistan later this year.

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  12. Smokeysylve

    Smokeysylve Thread Starter

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    No sir I've tried with Ethernet too and still no connection. My Ethernet driver is Realtek PCIe FE Family Controller with version 9.1.402.2015. Wireless driver is Realtek RTL8188CE 802.11b/g/n with version 2013.12.720.2015.

    Yea and I've done a reset of that Windows to reset all the settings and return it to default and that didn't help either.
     
  13. Smokeysylve

    Smokeysylve Thread Starter

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    Oh wow it takes a courageous man to enter in that line of duty!! U must be one bad SOB Lol but I'm actually joining the military myself. My brother served in the navy and was a sonar tech on USS Maine and I wanted to follow his footsteps so I'll be heading to boot camp sometimes in the fall.
     
  14. flavallee

    flavallee Trusted Advisor

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    Go here.
    Click the "Global" link to the topmost entry so you can download and save that driver(10.007).
    The driver file is in ZIP format, so it needs to be downloaded and saved inside an empty folder.
    Extract its contents into that same folder.
    Open the folder that appears so you can view its contents.
    Double-click the "setup.exe" file to start the install process.
    If all goes well, driver version 10.7.107.2016 will be installed.

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    The Realtek driver downloads site does not have a Windows 10 driver for the Realtek RTL8188CE wireless device, so it needs to be located elsewhere.
    Capture.JPG

    The Microsoft Update Catalog driver downloads site does have a Windows 10 driver(1027.4.630.2015) for that device, but I'm not sure if it's a more updated version and if it'll work.
    Capture2.JPG

    If you can get the ethernet device to work and get an active internet connection, you can then check for a more updated driver for the wireless device.

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    You may need some help from one of the networking experts here.
    TerryNet and etaf are 2 of them.

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  15. Smokeysylve

    Smokeysylve Thread Starter

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    well thank you a bunch Mr. Frank I appreciate you taking time out your day to help me out!!
     
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