Wireless Works Wired Does not after installing new router

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eyedoc

Thread Starter
Joined
Feb 3, 2013
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Intalled a new router (Linksys Cloud 1200) yesterday. Immediately after that the 2 computers that were connected to the network could no longer access the internet. My laptop and my ipad can access the internet wirelessly. The laptop which was not connected to the network when I connected the router can access the network both wirelessly and wired. Printers attached to the network will print without a problem.

Finally I took an old computer out of storage (running WinXP) and hooked it up to the wired network. It too has no problems accessing the network. So have to assume the issue is a software issue with the two computers that were hooked up to the network when I changed the router.

I have read the posts here - I did a stack reset on one of the computers but no help. I removed Norton 360 and Team Viewer which in other posts people said they had issues with...to no avail.

Since I dont have a wireless connection to the 2 computers that cannot access the internet - I cannot download TSG SysInfo.

However here I did copy the ipconfig lines below from the desktop thats not responding

Connection Specfic DNS Suffix

Link-local IPv6 address fe80::25a6:fb5b:db6c:f7a5%10
IPv4 address.............. 192.168.1.4
Subnet Mask.............. 255.255.255.0
Default Gateway......... 192.168.0.1

Computer running Windows 7 SP1

Gateway i5 with 6 gb RAM.

Was working fine until I replaced the router. I tried going back to the oldrouter (Netgear) same issue - no wired internet connectivity.
 

etaf

Wayne
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Joined
Oct 2, 2003
Messages
65,454
can we see an ipconfig /all from a working PC and from the non working PC - make sure we know which is which


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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

We would like to see the results from an ipconfig /all - post back the results in a reply here.

This should work for all windows version, XP, Vista, W7
Hold the Windows key and press R
For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

then type CMD

then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
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