Solved Wirelesss Adapters: "Media disconnected"

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kase373

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Joined
Jul 16, 2017
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Hello! I've run into an unfortunate problem. I was port forwarding earlier to create a server for an online game when my internet suddenly crashed and stopped working completely. The internet router itself is fine, for my phone and other computers in the household can connect to it. But now my computer refuses to cooperate with the wireless internet. After 3 hours of frustration, I only succeeded in getting rid of the 169 IP that Windows was assigning to my computer.

Ethernet works. This computer is running on Windows 10. My internet is Verizon FiOS. ipconfig /all brings up this:

Windows IP Configuration

Host Name . . . . . . . . . . . . : [User]-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : fios-router.home

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : fios-router.home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 2C-60-0C-81-B7-7E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2c8f:4770:1f97:aaf5%6(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.191(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, July 16, 2017 10:08:50 PM
Lease Expires . . . . . . . . . . : Monday, July 17, 2017 10:34:52 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 53239820
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-CE-60-A7-2C-60-0C-81-B7-7E
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : AE-E0-10-7F-9C-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : fios-router.home
Description . . . . . . . . . . . : Qualcomm Atheros QCA9377 Wireless Network Adapter
Physical Address. . . . . . . . . : AC-E0-10-7F-9C-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b808:6400:741c:d94e%19(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.153(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, July 16, 2017 10:24:08 PM
Lease Expires . . . . . . . . . . : Monday, July 17, 2017 10:33:13 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 330096656
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-CE-60-A7-2C-60-0C-81-B7-7E
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

If you would like any more information, please let me know. Thank you in advance for any help!
 

metallica5456

Andrew
Trusted Advisor
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Apr 1, 2013
Messages
10,340
According to the above you have a valid IP for both Ethernet and Wi-Fi, yet if you remove the Ethernet cord your wifi still doesn't work?
 

kase373

Thread Starter
Joined
Jul 16, 2017
Messages
18
According to the above you have a valid IP for both Ethernet and Wi-Fi, yet if you remove the Ethernet cord your wifi still doesn't work?
Yes, for whatever reason. It seems like the issue stems from the Local Area Connection and the Teredo Tunneling Psuedo-Interface. My network properties say they are not operational. Plus, the Local Area Connection says it has a 169 IPv4 address.
upload_2017-7-17_12-11-15.png
upload_2017-7-17_12-11-32.png
 

metallica5456

Andrew
Trusted Advisor
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Messages
10,340
Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : fios-router.home
Description . . . . . . . . . . . : Qualcomm Atheros QCA9377 Wireless Network Adapter
Physical Address. . . . . . . . . : AC-E0-10-7F-9C-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b808:6400:741c:d94e%19(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.153(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, July 16, 2017 10:24:08 PM
Lease Expires . . . . . . . . . . : Monday, July 17, 2017 10:33:13 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 330096656
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-CE-60-A7-2C-60-0C-81-B7-7E
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled




Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : fios-router.home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 2C-60-0C-81-B7-7E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2c8f:4770:1f97:aaf5%6(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.191(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, July 16, 2017 10:08:50 PM
Lease Expires . . . . . . . . . . : Monday, July 17, 2017 10:34:52 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 53239820
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-CE-60-A7-2C-60-0C-81-B7-7E
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled



The above are the correct ones. Both show a VALID IP address. Try a TCP/IP stack reset.
 

kase373

Thread Starter
Joined
Jul 16, 2017
Messages
18
Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : fios-router.home
Description . . . . . . . . . . . : Qualcomm Atheros QCA9377 Wireless Network Adapter
Physical Address. . . . . . . . . : AC-E0-10-7F-9C-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b808:6400:741c:d94e%19(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.153(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, July 16, 2017 10:24:08 PM
Lease Expires . . . . . . . . . . : Monday, July 17, 2017 10:33:13 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 330096656
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-CE-60-A7-2C-60-0C-81-B7-7E
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled




Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : fios-router.home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 2C-60-0C-81-B7-7E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2c8f:4770:1f97:aaf5%6(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.191(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, July 16, 2017 10:08:50 PM
Lease Expires . . . . . . . . . . : Monday, July 17, 2017 10:34:52 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 53239820
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-CE-60-A7-2C-60-0C-81-B7-7E
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled



The above are the correct ones. Both show a VALID IP address. Try a TCP/IP stack reset.
I did as that guide said, and the Command Prompt came back with this:

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>netsh winsock reset catalog

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.


C:\WINDOWS\system32>netsh int ipv4 reset reset.log
Resetting Compartment Forwarding, OK!
Resetting Compartment, OK!
Resetting Control Protocol, OK!
Resetting Echo Sequence Request, OK!
Resetting Global, OK!
Resetting Interface, OK!
Resetting Anycast Address, OK!
Resetting Multicast Address, OK!
Resetting Unicast Address, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting Potential, OK!
Resetting Prefix Policy, OK!
Resetting Proxy Neighbor, OK!
Resetting Route, OK!
Resetting Site Prefix, OK!
Resetting Subinterface, OK!
Resetting Wakeup Pattern, OK!
Resetting Resolve Neighbor, OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , failed.
Access is denied.

Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Restart the computer to complete this action.


C:\WINDOWS\system32>netsh int ipv6 reset reset.log
Resetting Compartment Forwarding, OK!
Resetting Compartment, OK!
Resetting Control Protocol, OK!
Resetting Echo Sequence Request, OK!
Resetting Global, OK!
Resetting Interface, OK!
Resetting Anycast Address, OK!
Resetting Multicast Address, OK!
Resetting Unicast Address, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting Potential, OK!
Resetting Prefix Policy, OK!
Resetting Proxy Neighbor, OK!
Resetting Route, OK!
Resetting Site Prefix, OK!
Resetting Subinterface, OK!
Resetting Wakeup Pattern, OK!
Resetting Resolve Neighbor, OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , failed.
Access is denied.

Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Restart the computer to complete this action.


C:\WINDOWS\system32>

It didn't work. Should I reset each one at a time and restart my computer each time?
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,450
With only the wireless connection try these tests ...

ping 192.168.1.153

ping 192.168.1.1

ping 8.8.4.4

ping yahoo.com
 

kase373

Thread Starter
Joined
Jul 16, 2017
Messages
18
With only the wireless connection try these tests ...

ping 192.168.1.153

ping 192.168.1.1

ping 8.8.4.4

ping yahoo.com
Disconnected the the Ethernet cable and pinged those addresses. CMD prompt came back with this:

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Users\[User]>ping 192.168.1.153

Pinging 192.168.1.153 with 32 bytes of data:
Reply from 192.168.1.153: bytes=32 time<1ms TTL=128
Reply from 192.168.1.153: bytes=32 time<1ms TTL=128
Reply from 192.168.1.153: bytes=32 time<1ms TTL=128
Reply from 192.168.1.153: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.153:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\[User]>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\[User]>ping 8.8.4.4

Pinging 8.8.4.4 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 8.8.4.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\[User]>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.
 

metallica5456

Andrew
Trusted Advisor
Joined
Apr 1, 2013
Messages
10,340
I will leave you with TerryNet, as he has much more experience with this networking stuff than I do.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,450
Could be a firewall blocking wireless but not ethernet.

Could be incorrect driver, I guess. Make sure you have the latest driver from the laptop manufacturer's web site.
 

kase373

Thread Starter
Joined
Jul 16, 2017
Messages
18
Could be a firewall blocking wireless but not ethernet.

Could be incorrect driver, I guess. Make sure you have the latest driver from the laptop manufacturer's web site.
Here's what my firewall recently blocked. I use ESET Smart Security.

upload_2017-7-17_12-36-57.png

Top is my printer. Not sure what the bottom is.

Is there any way I can test that my firewall is definitely blocking the wireless?

Last night, I reinstalled my Qualcomm Driver. Here's the list of the rest of my network drivers:
upload_2017-7-17_12-38-42.png

Is there anything else I should reinstall?
 

metallica5456

Andrew
Trusted Advisor
Joined
Apr 1, 2013
Messages
10,340
Try disabling the firewall completely and see if that resumes the connection. If so, you will need to create a rule to allow that connection to bypass the firewall restrictions.
 

kase373

Thread Starter
Joined
Jul 16, 2017
Messages
18
Try disabling the firewall completely and see if that resumes the connection. If so, you will need to create a rule to allow that connection to bypass the firewall restrictions.
I disabled the firewall and disconnected the Ethernet cable, but my wireless connection still doesn't work.
 
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