1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

wizard cannot find the necessary software

Discussion in 'Hardware' started by Truckeedude, Dec 17, 2005.

Thread Status:
Not open for further replies.
  1. Truckeedude

    Truckeedude Thread Starter

    Feb 4, 2005
    I installed a fire wire port for a video camera a couple of weeks ago and had a similar unresolved issue... the computer ran fine and my geek friend couldn’t figure it out, so I been sitting on this problem and here it is again.

    I am now trying to install Plextor PX-716UF external DVD burner Dimension 8250 XP Pro
    When I try to connect/add a new device (Scanner, DVD burner, video camera) the screen tells me that I do not need a driver as my Windows XP already has the driver.

    I continue to get the message that the driver is not available.
    The drivers for this device are not installed. (Code 28)
    To reinstall the drivers for this device, click Reinstall Driver
    During start up, the wizard tries to find the info and always fails.
    I then click and get this message
    Cannot Install this Hardware
    The hardware was not installed because the wizard cannot find the necessary software

    In the device manager, the IEEE firewire, Epsom Scanner, and Plextor (shown as USB storage device) are displayed under ‘other devices’ and each has a yellow question mark to the left of it.
    I have uninstalled, rebooted and nothing has changed.
    I have also reset the bios to EPP.
    Any suggestions?
    Thank you
  2. bigbear


    Apr 27, 2004
    It is odd that XP won't install those two items, all I can suggest is that maybe windows has been damage in some way and you might have to either do a repair or reinstall XP
  3. winbob


    Aug 2, 2004
    Didn't the Card come with a Driver Disk???

    If not, check the manufacturer's website to see if you can download a driver.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/425843