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WLAN card wires snapped

Discussion in 'Hardware' started by Nicolew, Jan 7, 2011.

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  1. Nicolew

    Nicolew Thread Starter

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    I am extremely angry, so please bear with me.

    I have a PC, I bought it from PC world in July 2010. Basically, when I brought it home, it stayed in one place wired to the router. I moved in October and now it connects wireless, or NOT. It has one or two bars signal, I've moved the router around so much. Some days my PC doesn't even connect to it.

    I took it into PC world, they took off the side and showed me the WLAN card. The wires are both snapped, so my arials aren't working at all.

    I've been on the phone to Dell this morning for, no word of a lie, 2 hours. Explaining over and over again that the wires are snapped, I'd like to request a new WLAN card. They've not been listening at all, telling me to connect to the internet to see settings. I've explained to them that 5 people have taken over my computer and checked my settings, drivers, the lot, everything is fine. It's the wires in my card that have snapped.

    My question is, because it's within the first 6 months of purchase, will I be entitled to any sort of refund? Taking into account that the pc has not been bashed about, it's in tip top condition and the wires must have been snapped prior to me buying it, so I bought it in this condition.

    The monitor I had to take back the next day because of burnt pixels.

    Where do I get a replacement card from? I'm not paying for one, Id on't see why I should have to. Dell doesn't understand me, and the tech guys tell me to go to Dell because I am in the first years warranty.
     
  2. Frank4d

    Frank4d Retired Trusted Advisor

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    I am trying to picture what you mean by the snapped wires. Most laptops I have seen have 2 or 3 wires with tiny gold connectors that plug into the WLAN card; the card itself doesn't have wires. What is the service tag number for the computer?
     
  3. Nicolew

    Nicolew Thread Starter

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    8YQMS4J


    I will upload a picture gimme 2 minutes
     
  4. Nicolew

    Nicolew Thread Starter

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  5. neil21stirling

    neil21stirling

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    personally i'd take it back to PC world where you bought it. explain the situation, that u had never used the wireless until now so didnt notice the problem.
    Demand the card be replaced or a full refund on the machine.

    If you've had it less than 6months, I wouldnt see a problem with that.
     
  6. Nicolew

    Nicolew Thread Starter

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    I went back to PC world, who told me to go to the tech guys, who then told me to go to Dell, who put me through to five different people and I had to explain to each one of those my situation.

    I might go this weekend to the shop again and a bit more adament they change it
     
  7. dvk01

    dvk01 Moderator Malware Specialist

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    Derek
    If you bought it from PCworld , it isn't up to Dell to fix it . The guarantee you have is with PCworld & they are responsible
    They will try & fob you off, but ask to speak to the manager

    If that was a manufacturing fault then it should be covered by the guaarantee
    of it is due to somebody fidling with teh computer then you wiilll need to buy a new card yourself

    If you get any problems go to Local Council Trading Standards and ask them for help

    However a WLAN card only costs £5=£10 so the agro involved in fighting for it, probably isn't worth the effort
     
  8. Frank4d

    Frank4d Retired Trusted Advisor

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    It doesn't look like something that could have happened by itself, or accidental damage either. Was the computer supposed to be new when you bought it? If you're in the USA and paid for it with a credit card you may have recourse through the credit card company.

    I know you don't want to buy a card, but for about $30 you can save yourself further aggravation dealing with Dell and PC World. Here is one card: http://www.newegg.com/Product/Product.aspx?Item=N82E16833320048
     
  9. dvk01

    dvk01 Moderator Malware Specialist

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    she is in UK Frank
     
  10. neil21stirling

    neil21stirling

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  11. Nicolew

    Nicolew Thread Starter

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    It was brand new from the shop, the cover on the tower has NEVER been opened, only by a member of staff at PC World to find out why the Arials were so loose.

    Thanks for the link will have a nosey.
     
  12. neil21stirling

    neil21stirling

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    depends onwhat you want to do. You should be well within your rights to have it replaced by PC world. However the alternative of buying a new wireless card is not very costly and very easy to install.
     
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