WMM, Ethernet, VoIP, router settings

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dniccjay

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Joined
Jun 26, 2018
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1
I use VoIP to work from home.
Our internet package is more than enough to support VoIP... our router is another story. My call quality is terrible. I have done everything (that I'm capable of doing without messing up the router or computer) I can find for troubleshooting. Nothing helps. The only time it is decent is when I'm the only one using the internet. The router has 15 devices connected. 3 Ethernet connections and the others are WiFi.
There are three people here who work from home so being the only one online is not an option.
we have an Arris panoramic tg1682 router, iv logged onto the router settings, from what i see there are no QOS options. Our internet provider says that since I use Ethernet that priority comes to me and the two other connections. On my router settings WMM is enabled. Keep in mind that two others use Ethernet. One streams video games for job, the other does file sharing all day long for a company in a diff state. The other devices are all iphones ipads and kindles connected by WiFi.

My question is this: How do I optimize my router settings for my VoIP. All the options online state QOS or this WMM. I don't see a Qos option. I do see a WMM but isn't that just for WiFi connections? again I use the Ethernet to connect to internet. The WMM is enabled. My next question is will that confuse the router if its set to give priority to the devices connected through WiFi?


Please. I'm computer illiterate. help.

System Information
------------------
Time of this report: 6/26/2018, 10:01:21

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.180528-1700)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq dx7300 Microtower
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 4032MB RAM
Page File: 3953MB used, 4107MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode



SPEED TEST PLUS
Internet Quality Test

DOWNLOAD

85.15

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UPLOAD

31.28

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LATENCY

22

ms

JITTER

5

ms


Your broadband connection and line quality is

Excellent
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
40,318
"The only time it is decent is when I'm the only one using the internet. The router has 15 devices connected. 3 Ethernet connections and the others are WiFi. "

This is most likely the problem. Is the VoIP service through your internet company, or separate like Vonage?

EDIT: I just realised that the router you mention is the modem that Cox sends out so I assume you have phone service with your ISP. Who is your ISP?

The settings you are looking for is something you cannot change if it was provided by the ISP.

What causes call quality issues are 2 things; bad signal and utilization issue (download or upload is being maxed out).

So if you are having call issues and you are using the phone service from your ISP, then they need to troubleshoot it.

If you are using a 3rd party VoIP service, then you are at the mercy of the other users on your connection. When I worked for an ISP, the utilization issue stemmed from people streaming or using file sharing programs that used up a lot of the bandwidth.
 
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