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Won't recognize CD drive now...help?

Discussion in 'Windows Vista' started by merceemay, Sep 30, 2007.

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  1. merceemay

    merceemay Thread Starter

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    Sep 30, 2007
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    Hello, I hope someone can help me with this tiny problem. lol I have a Sony VGN-N300 with Vista. I have only had this computer for about a month and suddenly I can't use the CD-ROM drive. In Windows Explorer it calls it the 'Memory Stick D:'? We could swear it was something else before. lol If we put a disk in it looks to start formating without asking and the green bar goes almost to the end and never finishes. Sorry I didn't get a copy of an error message. I would have to go back to all that diagnostics stuff and I would probably get lost. lol

    We looked into the diagnostics that are on the computer and it mentioned that the CDROM.SYS is corrupt. I tried to find it on the Sony site and they don't even have my model number listed. We tried the windows restore back to when I used the CDROM and it didn't help. The store where we bought the computer is about 70 miles. lol We live in the boonies. So, looking for help before driving back for help. We have already been back there twice with the first one we bought and they finally exchanged it for a new one. Not too sure I like laptops that much now. lol Thank you for any help.

    Lynn in Oklahoma
     
  2. waggy19

    waggy19

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    Oct 1, 2007
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    Hi merceemay,
    Something you could try would be to go into the device manager to see if the drivers are corrupt, you say you have had the unit for a month so i assume you still have the drivers and utilities cd. Click the plus to the left of the cd rom and right click on the drive which is at fault and uninstall it. It's possible the driver is missing or corrupt. restart the system and get back to me with the results. The problem dosen't seem too great.
     
  3. lunarlander

    lunarlander

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    Try System Restore.
     
  4. earld2

    earld2

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    Sep 10, 2007
    Messages:
    106
    Try this: go into device manager and uninstall the offending drive, shut down computer (don't jusy restart) restart computer; during boot see if the drive is noted, after Vista restarts see if the drive is working. If this doesn't help, do it again but disconnect the drive from the motherboard when shut down, reboot, shut down, reconnect drive, reboot. Ther is an article on the web about how to restore CD drives, I'll see if I can find.
     
  5. waggy19

    waggy19

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    dont attempt to open the unit!!! It will invalidate your warranty...
     
  6. earld2

    earld2

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    On my lap-top the CD just ejects for replacement, no need to open the computer case.
     
  7. Cheryl

    Cheryl

    Joined:
    Jul 20, 2001
    Messages:
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    I had the same thing happen to my brand new Dell laptop and in fact my computer didn't even recognize the CD drive. When I first got the computer it worked great.

    I called Dell and they had me:
    "Something you could try would be to go into the device manager to see if the drivers are corrupt, you say you have had the unit for a month so i assume you still have the drivers and utilities cd. Click the plus to the left of the cd rom and right click on the drive which is at fault and uninstall it. It's possible the driver is missing or corrupt. restart the system and get back to me with the results. The problem dosen't seem too great."


    Now is works fine!
     
  8. DaveBurnett

    DaveBurnett Dave Trusted Advisor

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    I have often to delete my optical drives and let Vista find them again.
    Vista does seem to be very fragile when it comes to Optical drives.
     
  9. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    If the CD/DVD appears in Device Manager with an error code associated with it, try the following solution. This works for XP and Vista.

    Download CDgone, right click on the downloaded file and choose Extract All, then double-click on cdgone.reg Say "Yes" to the merge question and then reboot. See if the drives have returned. You may have to re-install CD burning applications, since they're the ones that tinker with the filter setting in the registry that caused the drives to disappear.
     
  10. DaveBurnett

    DaveBurnett Dave Trusted Advisor

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    Messages:
    11,647
    Mine don't disappear, they just refuse to recognise CDs/DVDs and want to format them
     
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