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Word 2000/2002 and envelope printing issue

Discussion in 'Business Applications' started by bpanders, Feb 14, 2005.

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  1. bpanders

    bpanders Thread Starter

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    Feb 14, 2005
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    Hi-

    I just recently purchased a new computer, XP pro SP2 with Office 2002, and several days before the computer arrived my old printer (an HP 722C) died. I went out and bought an HP 1610 PSC to use on the Win2k SP4 box with Office 2k until the XP machine arrived. I installed the 1610 properly, but when I went to print a 6 page document which had an envelope in it (from tools> envelopes and labels>add to document) the printer would suck in the paper half way, then freeze. All other office programs would print fine.

    I installed the printer on my new XP pro machine when it arrived and it did the same thing. I later replaced the 1610 with a 2355 PSC and it continued to do the same thing. Eventually, after many hours of troubleshooting, I found that if I deleted the envelope from the document alltogether, the document would print fine.

    Is there any fix for this envelope problem? It worked fine with the 722C. All Office updates and windows updates are current.

    Thanks-
    Brian
     
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