Word 2000 Freezing at Splash Screen

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granthewson

Thread Starter
Joined
Jan 5, 2003
Messages
4
No matter how many times I reinstall, uninstall or install Word 2000. My whole computer freezes whenever I try to run it.
I get as far as the Splash Screen until everything but the mouse pointer freezes.

When I use Ctrl-Alt-Del, I am presented with a blue screen saying that my System is Busy Waiting for the Close Program Dialog Box.

Hitting any key goes to a black screen and a message box stating that the System is Dangerously low on resources and that I need to close some programs. Doing this doesn't work and the only way to get the computer going again is to restart it.
I'm confused because once the computer is booted up I have an average of 70 - 75% of resources free. And by using Norton System Doctor I am able to see that right up until my computer freezes I have at least 65% of resources free.

If anyone knows how I can fix this I would be very greatful.

My computer specs are:

Pentium 4 1.5Ghz
256Mb RAM
55 GB Hard Drive (34 GB Free Space)
NVIDA GeForce 2 100/200 Graphics Card

My startup list is:

StartupList report, 06/01/2003, 8:40:29 pm
StartupList version: 1.50
Started from : C:\WINDOWS\TEMP\STARTUPLIST.EXE
Detected: Windows ME (Win9x 4.90.3000)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\TABLET.EXE
C:\PROGRAM FILES\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PQSC\PROGRAM\SCTRAY.EXE
C:\WINDOWS\SYSTEM32\DRIVERS\DCFSSVC.EXE
C:\PROGRAM FILES\IOMEGA\DRIVEICONS\IMGICON.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\TMENTOR\MENTOR FOR WINME\MINITRAY.EXE
C:\PROGRAM FILES\KODAK\KODAK PICTURE TRANSFER SOFTWARE\PTS.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SLLIGHTS.EXE
C:\PROGRAM FILES\ACCESSORIES\WORDPAD.EXE
C:\PROGRAM FILES\NORTON UTILITIES\SYSDOC32.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\HLSRV.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\WINDOWS\TEMP\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
Mentor Tray Icon.lnk = C:\Program Files\tMentor\Mentor for WinMe\minitray.exe
EPSON Status Monitor 3 Environment Check.lnk = C:\WINDOWS\SYSTEM\E_SRCV03.EXE
KODAK Picture Transfer Software.lnk = C:\Program Files\Kodak\KODAK Picture Transfer Software\pts.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
TaskMonitor = C:\WINDOWS\taskmon.exe
SystemTray = SysTray.Exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SecondChance = C:\PQSC\PROGRAM\SCTRAY.EXE
Dcfssvc = C:\WINDOWS\System32\Drivers\dcfssvc.exe
Tweak UI = RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
Iomega Startup Options = C:\Program Files\Iomega\Common\ImgStart.exe
Iomega Drive Icons = C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
NvCplDaemon = RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
nwiz = nwiz.exe /install
NPROTECT = C:\Program Files\Norton Utilities\NPROTECT.EXE
ccApp = C:\Program Files\Common Files\Symantec Shared\ccApp.exe
ccRegVfy = C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SchedulingAgent = mstask.exe
SSDPSRV = C:\WINDOWS\SYSTEM\ssdpsrv.exe
*StateMgr = C:\WINDOWS\System\Restore\StateMgr.exe
StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE
Tablet = C:\WINDOWS\SYSTEM\Tablet.exe
NPROTECT = C:\Program Files\Norton Utilities\NPROTECT.EXE
ccEvtMgr = "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
ScriptBlocking = "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
RegisterDropHandler = C:\PROGRA~1\TEXTBR~1.0\BIN\REGIST~1.EXE

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[{89820200-ECBD-11cf-8B85-00AA005B4395}] *
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[>PerUser_MSN_Clean] *
StubPath = C:\WINDOWS\msnmgsr1.exe

[PerUser_LinkBar_URLs] *
StubPath = C:\WINDOWS\COMMAND\sulfnbk.exe /L

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = rundll32.exe advpack.dll,UserInstStubWrapper {44BBA840-CC51-11CF-AAFA-00AA00B6015C}

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = rundll32.exe advpack.dll,UserInstStubWrapper {7790769C-0471-11d2-AF11-00C04FA35D02}

[{9EF0045A-CDD9-438e-95E6-02B9AFEC8E11}] *
StubPath = C:\WINDOWS\SYSTEM\updcrl.exe -e -u C:\WINDOWS\SYSTEM\verisignpub1.crl

[>{22d6f312-b0f6-11d0-94ab-0080c74c7e95}] *
StubPath = C:\WINDOWS\inf\unregmp2.exe /ShowWMP

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = C:\WINDOWS\SYSTEM\ie4uinit.exe

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=Explorer.exe
SCRNSAVE.EXE=
drivers=mmsystem.dll power.drv

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 6/1/2003, 18:41:54)

[Rename]
C:\WINDOWS\SYSTEM\CP_949.NLS=C:\_RESTORE\SFP\A0000097.CPY
NUL=C:\WINDOWS\TTFCACHE

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

SET windir=C:\WINDOWS
SET winbootdir=C:\WINDOWS
SET COMSPEC=C:\WINDOWS\COMMAND.COM
SET PROMPT=$p$g
SET TEMP=C:\WINDOWS\TEMP
SET TMP=C:\WINDOWS\TEMP
SET PATH=C:\BITWARE\
SET CLASSPATH=C:\PROGRA~1\PHOTOD~1.1\ADOBEC~1

--------------------------------------------------

C:\WINDOWS\WINSTART.BAT listing:

@C:\WINDOWS\tmpcpyis.bat

--------------------------------------------------

C:\WINDOWS\DOSSTART.BAT listing:

@echo off
REM
REM

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Enumerating Browser Helper Objects:

(no name) - C:\WINDOWS\SYSTEM\LINKMGR.DLL - {92CBA277-292B-461f-9DEA-67A5C834E101}
NAV Helper - C:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}
(no name) - c:\windows\downloaded program files\googletoolbar_en_1.1.66-deleon.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
PCHealth Scheduler for Data Collection.job
Symantec NetDetect.job
Norton AntiVirus - Scan my computer.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\SWFLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[AJ Installer Control]
InProcServer32 = C:\WINDOWS\SYSTEM\ASKBARAC.DLL
CODEBASE = http://sp.ask.com/docs/toolbar/download/AskBar-inst.cab

[ActiveGL Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\MODELV~1.OCX
CODEBASE = http://nl.mirrors.gtaskins.com/viewer/modelviewer.ocx

[IntraLaunch.MainControl]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\INTRALAUNCH.OCX
CODEBASE = file://D:\SuperCD\IntraLaunch.CAB

--------------------------------------------------
End of report, 8,451 bytes
Report generated in 0.270 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only


Cheers in advance for your help.
 
Joined
Jan 6, 2003
Messages
8
In the link in the above post step 3 is the solution to this problem. Its amazing that it is such a simple solution for a problem that literally disable your entire system.
Thanks heaps for that.
 
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