Word 2000 not loading

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auslin

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Feb 5, 2003
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For the last 3 weeks.. i have been unable to load up my Word 2000, everytime i try to start the program it begins to load up showing the little Word 2000 logo box .. but thats it! all i have then is the little windows flag fluttering..and everything is frozen up forcing me to re boot the system.. i have tried reinstalling Word 2000 but the problem persists.. i cant think its to do with lack of memory.. as it is a recent problem and i havent put anything else on my comp.. has anyone else had this prob?? can anyone help!?:(
 
Joined
Nov 16, 2001
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Sounds like this may not be a Word2000 problem, rather an explorer problem or possibly connected with Internet Explorer. You don't say what OS you're running but I'd start looking at a corrupted file in either area. Does anything else behave oddly; Excel, PowerPoint, IE whatever version?

Try running SFC (System File Checker) if you're using Win98. If you're using ME I believe the designation is different but I can't help since I've never used ME.

or

Try repairing IE. Too many times I've found a corrupted IE can cause other problems because it's so intertwined with MS Office.

Since you say you haven't installed any new software it should only be an existing application. I assume it was working fine prior to the problem.

Last, you might do a thorough virus scan with the latest signature files from whatever anti-virus software you use. A macro virus may have entered at some point if you haven't kept up to date. In fact I would probably rule this out first.
 
Joined
Sep 10, 2001
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Hi,

Try going to c:\program files\microsoft office\office\startup and remove any files found in there (just cut them and paste them into a Temp folder).

Next, do a search on your C: drive for "normal.dot" (without the quotation marks). It should be in a folder named "templates". Remove this file from that folder and paste it into a temp folder.

Now reboot and try opening up Word....does it work?

If that doesn't help, you might also want to try emptying out your C:\Windows\Temp folder.....
 

auslin

Thread Starter
Joined
Feb 5, 2003
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2
the search on the c drive did the trick using normal.dot it now starts OK the question now what do i do with the file i have in the folder.
 
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Nice pick columbo, do you have an old car, raincoat and smoke stogies? :D

I should have remembered normal.dot sometimes becomes abnormal.dot
 
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