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Word 2000 problem

Discussion in 'Business Applications' started by Jimmy P, Jan 16, 2002.

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  1. Jimmy P

    Jimmy P Thread Starter

    Joined:
    Jan 11, 2002
    Messages:
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    When I start Word 2000 it takes longer to open than I think it should, and before it opens completely I get a "Visual Basic" box with the text "Runtime error - 2147467259 (80004005) Automation Error" and an "End" and a "Help" button. Clicking on the "Help" button is no real help, since it brings up a lot of Visual Basic stuff that I don't understand (not being a VB programmer). Clicking on "End" cancels the box.

    Also, in general, when Word is open, the mouse is very balky both in Word and in other applications, such as in surfing the Internet.

    Any ideas?

    Jimmy P
    [email protected].
     
  2. SyscoKid

    SyscoKid

    Joined:
    Oct 10, 2001
    Messages:
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    You may very well have a virus. A Visual Basic error seems to indicate that a macro is trying to run (unsuccessfully in this case). Make sure your virus definitions are up to date and do a full scan.

    You could also try deleting normal.dot.
     
  3. Anne Troy

    Anne Troy

    Joined:
    Feb 14, 1999
    Messages:
    11,746
    First Name:
    Anne
    Just a guess, but it's probably NOT a virus. More than likely some program that was installed on your PC wrote to your normal.dot file (like Acrobat / PDF writer /postage on-line), and then the program was uninstalled.

    However, deleting or renaming the normal.dot file to abnormal.dot while the Word program is closed ought to do the trick as sysco suggests.

    Is that you asyscokid from ee?
     
  4. SyscoKid

    SyscoKid

    Joined:
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    Yep, it's one and the same, but I thought you knew that already!!!

    :D :D :D
     
  5. Anne Troy

    Anne Troy

    Joined:
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    First Name:
    Anne
    I figured--but I go to too many and see too many techie-type names and don't recall seeing you around here in a while.

    Thanks for your help! It's REALLY appreciated, you know...

    :)
     
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