Word 2000 problem

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Jimmy P

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Joined
Jan 11, 2002
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18
When I start Word 2000 it takes longer to open than I think it should, and before it opens completely I get a "Visual Basic" box with the text "Runtime error - 2147467259 (80004005) Automation Error" and an "End" and a "Help" button. Clicking on the "Help" button is no real help, since it brings up a lot of Visual Basic stuff that I don't understand (not being a VB programmer). Clicking on "End" cancels the box.

Also, in general, when Word is open, the mouse is very balky both in Word and in other applications, such as in surfing the Internet.

Any ideas?

Jimmy P
[email protected].
 
Joined
Oct 10, 2001
Messages
1,423
You may very well have a virus. A Visual Basic error seems to indicate that a macro is trying to run (unsuccessfully in this case). Make sure your virus definitions are up to date and do a full scan.

You could also try deleting normal.dot.
 

Anne Troy

Anne
Joined
Feb 14, 1999
Messages
11,749
Just a guess, but it's probably NOT a virus. More than likely some program that was installed on your PC wrote to your normal.dot file (like Acrobat / PDF writer /postage on-line), and then the program was uninstalled.

However, deleting or renaming the normal.dot file to abnormal.dot while the Word program is closed ought to do the trick as sysco suggests.

Is that you asyscokid from ee?
 

Anne Troy

Anne
Joined
Feb 14, 1999
Messages
11,749
I figured--but I go to too many and see too many techie-type names and don't recall seeing you around here in a while.

Thanks for your help! It's REALLY appreciated, you know...

:)
 
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