Word 2003 - OpenAccounts error

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Seth064

Thread Starter
Joined
Nov 2, 2011
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3
Hi guys,

My colleague was emailed a word document from an outside contractor, but when he tries to open it he gets the follwoing error.

Title=OpenAccounts v5.0 (LIVE)
Message=Error 1706. No valid source can be found for product OpenAccounts v5.0 (LIVE). The Windows installer cannot continue.

I can open the document fine, we both have the same computers (we work in an office) with the same setups and policies.

I have googled this OpenAccounts and connot find anything on it.

Could anyone suggest a solution for this?

Thanks.
 

Keebellah

Hans
Trusted Advisor
Joined
Mar 27, 2008
Messages
6,641
Good morning, welcome to the forum,
As far as I can make out of your posting is that the Word file contains a link to something named OpenAccounts v5.0 (LIVE), I don't know what that is and the he / she does not have the correct credeantials to access the link.
Probably there a links in the document which are not accessible for your colleague.
In that case there is not much we can do for you
 

Seth064

Thread Starter
Joined
Nov 2, 2011
Messages
3
Thanks for the quick reply Keebellah, I had a sneaky suspicion that it may have been linked to a possible program the external company has installed that assosiates itself with word in some way. We will have to see if the external company can send the document in a different format that doesn't include that assosiation.

Many Thanks
 
Joined
Nov 7, 2011
Messages
1
Hi Seth

Have you spoken to OA Support? We can help with this.

Alternatively send me your contact details and I will get in touch
 
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